Patient Services Specialist 2 - Float

Patient Services Specialist 2 Float

The Patient Services Specialist 2 Float, provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.

Essential Functions of the Role:

• Serves as a float pool resource to various clinics within designated, local region.
• Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.
• Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
• Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests.
• Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested.
• Assists in training, mentoring and providing assistance to junior staff as requested.

Key Success Factors:

• Able to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.
• Excellent listening, social and communication (oral and written) skills; professional, nice and respectful telephone etiquette. Able to fit communication style to suit different audiences.
• Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation.
• Thorough knowledge of the out of network process.
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
• Able to mentor and train staff.

Qualifications:

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Healthcare Experience

Baylor University Medical Center