Banquet Supervisor/ Captain

Job Summary The Banquet Supervisor oversees and directs all banquet activities including dinners & special events. The banquet supervisor leads the banquet staff and ensures guests have a positive customer experience throughout their event. Essential Job Functions Provide guidance and direction to banquet staff throughout the duration of scheduled events ensuring exceptional customer service and guest satisfaction. Provide training opportunities, mentorship, and guidance to banquet staff. Create a positive work environment by encouraging teamwork amongst employees. Collaborate with managers, directors, and banquet staff to ensure a successful event outcome. Must attend weekly BEO meetings and provide feedback as needed. Assist staff with the setup and breakdown of the banquet area. Assist in coordinating employee & event schedules. Maintain departmental procedures and policies. Manage inventory of supplies. Prepare accurate event reports. Closely monitor guests and anticipate their needs. Be aware of guest’s allergies and relay them to the kitchen staff before catering is prepared. Maintain a high level of cleanliness and awareness of sanitary practices. Proactively handle guest complaints and seek solutions to resolve issues. Perform other duties as assigned. Skill Requirements Excellent organizational skills and attention to detail. Ability to read, write and communicate effectively in the English language. Ability to lead and manage banquets & special events. Maintain composure and objectivity when under pressure. Possess excellent communication skills interacting effectively with the staff, guests and other departments. Work with and understand reports and financial information. Ability to learn hotel computer software programs. Maintain a warm, friendly, professional demeanor and strong sense of confidentiality. Approach all encounters with guests and team members in an attentive, friendly, courteous, and service-oriented manner. Strong communication skills to train and motivate employees. Strong time management skills and accuracy to deal with a variety of duties and prepare reports according to schedule. Employment is contingent upon successful completion of a background and drug test.

JOB CODE: 1000377