Sr Manager, Enterprise Integration Services

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Engineering domain is an area focused on development, deployment, management, and maintenance of software applications that support business processes and user needs while ensuring reliability, performance, and security. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure. 

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• The Senior Manager will provide technical leadership, people leadership, and operational accountability for a team of approximately 40 engineers and platform specialists across the globe, ensuring stable operations while modernizing integration capabilities across cloud and on‑prem environments.
• As the Senior Manager Enterprise Integration Services, you will lead a team responsible for the provisioning, support, and evolution of enterprise integration technologies. This role owns platforms that enable system‑to‑system communication at scale and are critical to operational reliability, customer experience, and digital transformation initiatives.
• Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers and Engineering Managers to ensure they understand business needs and objectives, as well as technical requirements of products
• Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
• Create a clear strategic direction across multiple engineering teams to align with technical direction as well as business priorities
• Supports an environment for engineering teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
• Removes roadblocks, cultivates relationships, and effectively communicates across IT and at various levels of leadership
• Communicates across engineering teams to relay business and IT initiatives, priorities, and support clear adherence to business priorities 
• Facilitates increased technical upskilling across organization
• Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
• Leads, develops, and mentors leaders and top performers across the engineering teams to build next generation of leaders
• Exhibits a desire for continuous learning and sharing of new knowledge within the organization
• Responsible for budget management, forecasting, resource allocation, and long-term planning to drive alignment with business priorities
• Escalation point for production issues and off-hours support, communication, and coordination 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training 
• 7+ years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies 
• 5+ years of experience leading product teams

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline industry experience, including engineering / business processes and supporting technology 

Skills, Licenses & Certifications

• Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
• Strong technical leadership, and extensive experience in Agile methodology-style leadership environment 
• Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
• Proven ability to handle multiple products/work streams and demands efficiently
• Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
• Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
• Good understanding of financial practices
• Strong advocate for an engineering mindset with a focus on automation and infrastructure as code
• Proven experience owning and operating mission critical enterprise platforms.
• Strong understanding of and commitment to DevOps principles and best practices
• Experience managing vital systems with 99.99 availability
• Ability to balance stability with innovation in a complex, mission critical environment.
• Decisive leader who can operate under pressure during incidents and operational events.
• Skilled in influencing without authority and aligning diverse stakeholders.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.