O&O Park Team Lead

Position Sky Zone Team Lead – Full‑time, onsite. Department: Operations. Reports to: General Manager. FLSA: Non‑Exempt. About the Position Sky Zone is a leading indoor entertainment park that enriches lives through boundless play. The Team Lead is a hands‑on, early‑leadership role built for high‑potential individuals ready to step up and run a shift like a pro. Responsibilities Act as Manager on Duty (MOD) when GM/OM are unavailable, ensuring operational excellence and safety compliance. Provide proactive, on‑the‑floor leadership by coaching, supporting, and delegating to team members across all departments. Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team. Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift. Lead front desk performance and membership sales with a focus on service excellence. Oversee execution of birthday parties, group events, and corporate outings, ensuring guest delight from booking to event completion. Manage scheduling, staffing, and upsell opportunities for all party and event programs. Manage inventory and ordering of all café items and maintain health and safety standards for food & beverage operations. Ensure maintenance of equipment, attractions, and cleanliness across the park. Lead facilities projects to elevate the guest experience and maintain a “best‑in‑class” look and feel. Part‑time Flex Lead (not available at all locations) – available primarily on weekends to help drive service and engagement, rotating as needed to cover breaks and time off for other leads. Qualifications At least 18 years of age or older. Minimum of 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment. Prior supervisory or leadership experience. Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred. Basic proficiency with technology, including POS systems and tools such as Microsoft Office Suite and Teams. Availability to work evenings, weekends, and holidays. Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility. Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others. Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance. A hands‑on, team‑first mindset and willingness to jump in where needed. A strong sense of personal ownership – shows up prepared, follows through on responsibilities, and leads by example. Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift/carry a minimum of 20 pounds as needed. Benefits Competitive hourly wage of $16.00/hr, based on qualifications and experience. Medical, dental, and vision coverage. 401(k) plan with company matching (eligibility based on age and tenure). EEO Statement CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr CircusTrix, LLC