Customer Service Associate

Responsibilities Job Summary: As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards. Key Responsibilities & Essential Functions: Customer Service: Provides superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products and assists them with selections Food Service: Prepares, packages, and merchandises fresh product Slices, packages, labels, and rotates products Scans in items on Telxon for production Assists in technical areas as needed Sales: Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build department sales Makes regular announcements related to freshly-produced items, and to increase sales Food Safety / Sanitation: Cleans and sanitizes display cases; properly operates / maintains equipment Complies with H-E-B food safety and sanitation standards Complies with departmental SOPs and store operating procedures Additional Department-Specific Responsibilities: Aguas: Peels, cuts, and chops fresh fruits and vegetables Prepares fresh specialty drinks and food products specific to the Aguas department Floral: Designs floral arrangements; provides a variety of fresh, quality products Designs and executes merchandising programs Tracks seasonal record when appropriate Market: Cuts, trims, and prepares meat for service meat counter and self-service counter Ensures proper product rotation and storage Maintains coolers and freezers Weighs, prices, and packages selections Operates power meat prep and process equipment Produce: Stocks and rotates product to ensure freshness Assists floral department when needed Communicates product knowledge to customers by explaining and providing samples Cuts, wraps, and prices produce to be placed on sales floor Maintains signing program Seafood: Knowledgeable about various fish and shellfish Weighs, prices, and packages selections Maintains coolers and freezers The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Age Requirement: 18+ Work Experience: Knowledge/Skills/Abilities: Customer service and communication skills Computer systems knowledge (Telxon, ACR, label machine) Strong customer service skills Communication and interpersonal skills Reading and writing skills Planning and organizing skills Education: HS Diploma or GED (or equivalent) Licenses/Certifications: Completion of Company Orientation and Safety Training Physical Demands & Working Conditions: Function in a fast-paced, retail environment Work with Customers, staying attentive to their needs Perform the following, based on your Department Market: Constantly* reach at waist Frequently stand, walk, pivot, push / pull arms, grasp, cervical flexion Frequently be exposed to wet, cold conditions Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements Occasionally be exposed to hot conditions, ambient temperatures, loud noise Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs** Seafood: Constantly* reach at waist Frequently stand, walk, pivot, push / pull with arms, grasp Frequently be exposed to wet, cold conditions Occasionally reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion Occasionally be exposed to hot conditions, ambient temperatures, loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 5/1/2014 #J-18808-Ljbffr