Mfg Operations Associate Director - Biologics, Drug Substance

Job DescriptionGeneral Summary:The Associate Director, Technical Services is accountable for the technical execution of biologics drug substance manufacturing at external manufacturing partners. This role is responsible for ensuring processes are executed as intended and delivering reliable supply. The Associate Director serves as the technical leader for manufacturing execution, driving performance, standardization, and rapid issue resolution across programs and CDMOs.The Associate Director, Technical Services role is a key member of Vertex’s External Manufacturing Organization (ExM), providing support, strategic insights and enterprise thinking to the Biopharmaceutical Sciences and Manufacturing Operations organization (BSMO). The Associate Director, Technical Services is accountable for the technical execution of biologics drug substance manufacturing at external manufacturing partners. This role is responsible for ensuring processes are executed as intended and delivering reliable supply. The Associate Director serves as the technical leader for manufacturing execution, driving performance, standardization, and rapid issue resolution across programs and CDMOs.Key Duties and Responsibilities:Provide technical leadership for drug substance manufacturing campaigns at external partners, serving as the senior technical decision-maker during active operations to ensure consistent, compliant, on-time execution and strong campaign readinessOversee triage, resolution, and documentation of execution-related deviations, ensuring rapid containment to protect product quality and supplyLead cross-functional coordination across MSAT, Quality, and manufacturing teams, escalating and framing complex issues as neededOwn process operability and execution robustness at the manufacturing site, including batch record clarity and usabilityDrive improvements in yield, cycle time, right-first-time performance, and overall manufacturing reliabilityLead campaign readiness, including implementation of CAPAs and process updatesServe as the senior technical interface during manufacturing operations, providing day-to-day guidance and driving communication, responsiveness, and accountability at the site level during campaignsOversee real-time monitoring of batch and campaign performance, identifying risks, process drift, or execution gaps and drive timely technical interventions as needed to maintain schedule adherence, quality, and supply reliabilityEscalate complex or non-routine issues requiring deeper process understanding to MSAT, ensuring clear technical framing and efficient handoffOversee implementation of approved process and operational changes, ensuring effective execution and expected performance outcomesBuild and strengthen Technical Services capability within biologics, including defining ways of working and developing technical staffDrive a culture of accountability, urgency, and operational rigorKnowledge and Skills:Deep understanding of biologics drug substance manufacturing processes and cGMP operationsStrong experience with real-time manufacturing support, including batch execution, deviation management, and troubleshootingAbility to identify and resolve technical issues quickly in a live manufacturing environmentWorking knowledge of batch records, investigations, change control, and quality systemsProven ability to operate effectively in a matrixed environment, coordinating across MSAT, Quality, and manufacturing teamsStrong communication skills with the ability to drive clear decisions under time-sensitive conditionsDemonstrated focus on execution, accountability, and operational rigorStrong technical background in aseptic manufacturing operations.Solid project management skills and experience managing complex projects.Strong verbal and written communication skills: ability to expresses oneself clearly and concisely, by adjusting style, language and/or terminology as appropriate for the audience.Strong leadership and an innate ability to collaborate and build relationships is critical.Ability to work calmly and make sound decisions in a fast-moving environment of uncertainty and changeFlexibility to work shift hours required to cover critical process stepsAbility to travel, national and international, up to 30%Education and Experience:BS/BA degree in Biological Sciences, Chemical Engineering, Chemistry or related discipline; advanced degree preferredRequires 10+ years of experience in biologics manufacturing, MSAT, or external manufacturingDemonstrated experience supporting or leading manufacturing execution at a site or external partnerExperience with deviation management, investigations, and real-time technical troubleshooting in a cGMP environmentPrior experience working with external manufacturing partners strongly preferredPrevious leadership experience, including leading technical teams or cross-functional initiatives, preferredRequires progressive experience in a management/leadership role in the biotechnology/ pharmaceutical industry with a focus on external manufacturing and commercial operationsExcellent communication and interpersonal skills, with the ability to influence cross-functional stakeholders and present insights to all levels of senior stakeholdersDemonstrated continuous improvement mindset, driving efficiencies, process improvements across diverse initiativeAt Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.Pay Range:$160,000 - $240,000Disclosure Statement:The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.Flex Designation:Hybrid-Eligible Or On-Site EligibleFlex Eligibility Status:In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select2. On-Site: work five days per week on-site with ad hoc flexibility.Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. #LI-HybridCompany InformationVertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at View email address on click.appcast.io: Boston, MAType: Full time