IT Support Specialist

IT Support SpecialistThe IT Support Specialist’s role is to provide Tier One support to the organization and to ensure the stability, integrity, and efficient operation of the organization’s IT systems in support of the core organization functions. This individual will apply proven communication and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of the organization’s investments.Essential duties and responsibilities include the following. Other duties may be assigned.Customer Service:Provides basic end-user training on systems and softwareDevelop a working knowledge of the organization and the company’s key functional processes and resources.Systems Support:Recommends the purchase of desktop hardware, software, and accessoriesInspects, installs, upgrades, configures, and tests new and existing hardware and software systemsPerforms equipment installations and relocationsImplements the electronic storage policy, including recorded voice logs, system backup tapes, and offsite storageEnsures that process documentation exists for all routine and troubleshooting dutiesTroubleshooting & Ticket Resolution:Ensures timely assessment, resolution, documentation, and communications with end users of issues in the support tracking systemTroubleshoots, repairs, and works with equipment and software manufacturers to resolve problems on systems including, but not limited to: workstations, computer networks, printers, telephone equipment, videoconferencing systems, data feeds and application softwareMaintains electronic trouble ticket logTeam Duties:Assists other IT staff, as required, with general system support throughout the organizationBe available to perform on-call duty, as neededAssists in departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or educationCompensation:Competitive base salary ranges based on role, level, and location: $20.51-27.75/Hour.Education and/or Experience:Must be currently enrolled in Information Technology related program at a college or university. Associate's degree in a related area is desired, combined with 1-2 years of experience in the field or in a related area, or equivalent combination of education and experience.Certificates, Licenses, Registrations:Appropriate Microsoft certification highly desired.