Training Manager

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.


Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop a team of Trainers and training support professionals.
• Set clear expectations, priorities, performance standards, and accountability for team members and their ownership areas.
• Assign and balance workloads based on organizational priorities and business needs.
• Provide ongoing coaching, feedback, performance management, and career development.
• Build a culture of professionalism, collaboration, accountability, innovation, and continuous improvement.
• Lead and coordinate team members across multiple locations and time zones, including international team members.

Training Strategy & Program Management

• Oversee the planning, development, and execution of operational onboarding, new hire ramp, continuing education, refresher training, cross-training, and process-specific learning initiatives.
• Proactively identify learning needs by monitoring audit trends, process changes, operational data, and stakeholder feedback.
• Develop scalable learning solutions that support multiple business units, locations, and learning environments.
• Support organizational changes, system implementations, process updates, and policy changes through timely, effective learning solutions.
• Establish and maintain consistent training standards, methodologies, and best practices across supported business areas.
• Facilitate virtual and in-person training as needed.

Communications & Operational Resources

• Lead the development of departmental and organizational training and process-related communications, including updates on process changes, new training resources, and audit trends.
• Partner with process owners and operations leadership to maintain key operational resources and keep training content aligned with approved processes.

Instructional Design & Digital Learning

• Make sure learning experiences are built on established instructional design methodologies and learning principles.
• Oversee the design of multimodal learning, including visual, auditory, hands-on, and written methods, chosen to fit the content, audience, and learning objective.
• Guide the use of a variety of learning approaches, including instructor-led, virtual, e-learning, micro-learning, video, simulations, job aids, self-paced, and blended learning.
• Oversee the development and maintenance of training materials, e-learning courses, videos, facilitator guides, job aids, and other learning resources.
• Oversee the development and quality of training content for external audiences, making sure it is accurate, professional, and consistent with internal standards.
• Make sure learning includes assessments, knowledge checks, and practice activities that reinforce learning and verify comprehension.
• Establish content governance so all learning materials stay accurate, current, accessible, and aligned with approved source-of-truth documentation.

Audit Integration, Training Effectiveness & Performance Improvement

• Partner with audit leadership to turn audit findings and quality trends into prioritized training, coaching resources, and communications.
• Oversee training needs analyses to identify knowledge, skill, and performance gaps.
• Evaluate root causes to determine whether a performance gap calls for training or is better addressed through process improvement, system enhancement, communication, leadership reinforcement, or performance management.
• Establish key performance indicators and measures of training effectiveness, including time to productivity, assessment results, and post-training audit performance.
• Apply the Kirkpatrick Model or comparable evaluation frameworks to assess reaction, learning, behavior change, and business impact.
• Analyze training and performance data to identify trends and give leadership actionable recommendations.
• Use post-training results and audit outcomes to continuously refine learning content, delivery methods, and training strategy.

Learning Technology & Training Operations

• Provide oversight of learning technology and reporting tools, working with LMS administrators to streamline training administration and improve visibility into participation and effectiveness.
• Identify opportunities to automate training assignments, reminders, completion tracking, surveys, assessments, and reporting.
• Oversee dashboards, reports, and recurring metrics on training activity, completion, effectiveness, and business impact.
• Evaluate emerging learning technologies, including responsible applications of artificial intelligence, for use in learning and development.
• Oversee training schedules, learning records, documentation, and program administration.
• Manage multiple concurrent initiatives and prioritize based on organizational impact, urgency, and available resources.

Qualifications

Education & Experience

• Bachelor's degree in Business, Education, Instructional Design, Organizational Development, Human Resources, or a related field preferred. Equivalent relevant experience will be considered.
• Minimum of 3 years of experience in training, learning and development, instructional design, or operations.
• Minimum of 1 year of experience leading a team, a program, or a significant training initiative.
• Demonstrated ownership of a major training area, program, or cross-functional project.
• Knowledge of operational processes in the business areas supported is strongly preferred.
• Experience with instructor-led, virtual, blended, and e-learning environments preferred.
• Experience using audit, quality, or performance data to drive training decisions is a plus.
• Experience supporting multi-location teams is a plus.

Skills & Competencies

• Proven ability to lead, coach, and develop high-performing teams, including remote team members.
• Solid understanding of learning principles, instructional design methodologies, and training evaluation frameworks.
• Confident facilitation and presentation skills across virtual and in-person settings.
• Working knowledge of e-learning, micro-learning, and blended-learning approaches.
• Ability to simplify complex processes into clear, practical, engaging learning experiences.
• Analytical skills to interpret training, audit, quality, and operational data and translate findings into action.
• Clear, professional written and verbal communication with excellent attention to detail.
• Strong project management, prioritization, and stakeholder-management skills.
• An eye for opportunities in automation, standardization, and scalability.
• Proficiency with Microsoft 365, plus experience with learning management systems, e-learning authoring tools, video and content-development platforms, and reporting tools.
• Adaptability in a fast-paced, evolving environment.
• Sound judgment, reliability, ownership, and accountability.

Work Environment

• Hybrid work environment with a combination of in-office and remote responsibilities based on business needs.
• Must be comfortable facilitating both virtual and in-person learning.
• Occasional flexibility for meetings across time zones to support team members in other regions.
• Travel up to 25% to operational locations and other business units.

Benefits:

• 401(k) and 401(k) Match
• Employee Stock Purchase Program
• Insurance:
• Health
• Life
• Dental
• Vision
• Accident
• Critical Illness
• Identity Theft
• Hospital Indemnity
• HSA
• FSA & Dependent Care FSA
• Company-paid Life and AD&D insurance
• Paid time off

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation
• Right to Work