Physician Director of Medical Operations

OverviewBonus Potential!Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.As the Director of Medical Operations, you will build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for clinical management of all sites (centers and on-sites) within area of responsibility. 100% G&A with 80% of the time spent at sites.ResponsibilitiesEnsures quality and patient safety through the execution of clinical model across markets and service linesManages key clinical and financial metrics including but not limited to PI’s, CMP, case length, days to first recheck, Specialist Referral Rate and other disability management and referral pattern metrics delivered by Clinical Analytics, holding clinicians accountableMonitors and coaches clinical outcomes and intervenes in outlier casesMaintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed. Identifies need for Coding and EMR Specialists intervention for field re-training.Participates in appropriate risk management activitiesDrives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPSMentors clinicians on service delivery (e.g. managing difficult patients)Works collaboratively with therapy and operations to ensure optimal support and workflows to foster caring environment for treatmentMaintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders to drive market growth while responding to requests within 24 hoursMentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center managementDevelops colleague success through all aspects of the talent life cycle for clinicians within the area including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planningEnsures patient care delivery teams are functioning at an optimal levelFosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognitionLeads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomesDevelops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business planPlans and executes strategies as well as new clinical and business processes within the regionManages clinical staffing and personnel costsManages and monitors key clinical and financial metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomesThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.QualificationsBoard Certified in Occupational Medicine, or other Primary Care specialty (such as Emergency Medicine, Family Medicine, or Internal Medicine)Current unrestricted medical license in state of jurisdiction as required for clinical and/or business dutiesUnrestricted DEA license for state of jurisdictionMedical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institutionMinimum five years directly applicable experience including relevant clinical and supervisory experience for clinical scopePreferred three years of experience in managed care, physician management and occupational/preventive medicine consulting with employer groupsExperience developing and leading medical quality improvement programs, preferably in a managed care settingUnderstand relevant worker's compensation laws, state medical board requirements/processes and risk management processesJob-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesStrong service philosophy, mentality and a focus on achieving all aspects of defined service standardsAgrees, supports, and commits to Concentra’s core practice standards and Policies and ProceduresExcellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customersDemonstrate a high level of skill with interpersonal relationships and communicationsWorking knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance managementProven ability to effectively supervise other professionalsSkilled in reviewing the clinical work of others according to professional standards and practice guidelinesAbility to supervise, evaluate, coach, and develop staffFosters a cooperative and harmonious working climate conducive to maximize employee morale and productivityAbility to “put patients first” and enjoys treating patientsSuperior patient/customer service and “bed side manner” skillsMust be a team player in a multidisciplinary environmentDemonstrates a value of all contributions to product and outcomeDisplays a professional, approachable and selfless demeanor at all times both to external and internal clientsAbility to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfactionWillingness to learn and continuously improve, observed, and reviewed; is positively responsive to feedback via audits, observation by peer and supervisors and reviewsWorking knowledge of medical office administration and proceduresBasic computer skills, including email and basic excelPreferred experience with electronic medical recordExcellent critical thinking, deductive reasoning and decision-making skillsSense of urgency, accustomed to tight deadlines, fast paced environment and ability to quickly adapt to change and stressful situationsAbility to demonstrate Concentra's core values of having a healing focus, selfless heart and tireless resolve to serve othersConsistent demonstration of servant leadership through actions of being welcoming, thoughtful, caring and respectful to all as well as being skillful in clinical careAdditional DataMany of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call Compensation package:Competitive base salary with annual merit increase opportunity Bonus IncentiveGenerous Paid Time Off package for new colleagues include:24 days of Paid Time Off (annually, with roll-over)5 days of Paid CME Time (annually)6 Paid HolidaysMedical Malpractice CoverageReimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc.401(k) with Employer MatchTuition Reimbursement opportunity Medical/Vision/Prescription/Dental PlansLife/Disability InsuranceColleague Referral Bonus ProgramOpportunity to teach residents and students Training provided in Occupational Medicine Supplemental health benefits (accident, critical illness, hospital indemnity insurance)Pre-tax spending accounts (health care and dependent care FSA) Concentra accredited CME coursesOccupational Health UniversityLeadership development programsRelocation assistance (when applicable)Commuter benefitsIdentity theft servicesColleague discount program Unmatched opportunities for advancement locally and nationally This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.Job SummaryJob ID: 349282Pos. Category: Medical - PhysicianPos. Type: Full TimeRecruiter : Full Name: First Last: Doreen Etienne