Helpdesk Analyst

Job ID: MS-163494 (90090723) Hybrid (6 wks onsite then remote)/Local Helpdesk Analyst with ADABAS, Mainframe/Linux/Windows, SQL Server, QA, Data Quality, JIRA, ticketing experience Location: Jackson MS (MDHS) Duration: 12 Months Skills Mainframe Intermediate Preferred Linux Intermediate Preferred Windows Advanced Hardware Required Windows PC Intermediate Database Systems/Database Tools Required SQL Server Intermediate Preferred ADABAS Intermediate QA/Testing Approaches, Application Preferred Data Quality Intermediate Preferred Scoring Method Job Description Candidate must have experience serving as primary point of contact for users experiencing help desk related issues. Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project. Experience in interacting with DHS program areas and technical staff regarding business and information technology needs. Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or recurring problems and escalated them to supervisor/manager for resolution. Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions. Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements. Required Skills/Experience Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or E&T Preferred/Not Required Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc. Proficiency with JIRA (documented change system) Proficiency with Windows applications Certified Professional Business Analyst MS Cover Sheet (1).docx MS-RTR (2).docx innoSoul, Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically, business solutions for Application Development, System integration, network or software installation support, Custom Web Development, Hosting solutions. Our value-added solutions leverage technology to enhance business performance, increase productivity and secure data. #J-18808-Ljbffr