Low Voltage Alarm Service Technician

Solve Problems. Protect What Matters. Build Your Career. For nearly 60 years, Alarm Detection Systems (ADS) has helped businesses and homeowners protect what matters most through industry-leading security, fire alarm, video surveillance, access control, and other life safety solutions. We're looking for a Service Technician who enjoys hands-on technical work, troubleshooting, and helping customers. In this role, you'll diagnose, service, test, and repair electronic security systems while helping ensure our customers' systems remain reliable and ready when they're needed most. This is a field-based, hands-on position that includes participation in a rotating on-call schedule for after-hours emergency service needs. Rotation frequency may vary based on department staffing and may include company-observed holidays. Depending on your service area, you'll primarily work with burglar alarm systems and may also support fire alarm, video surveillance, access control, and other low-voltage systems. If you enjoy working independently, solving technical challenges, interacting with customers, and want to continue building your skills with a company that values its technicians, we'd love to meet you. Why Join ADS? At ADS, our culture is built on five core values: Customer First – We put our customers at the center of everything we do. Do What You Say and Whatever It Takes – We honor our commitments and follow through. Embrace Change & Pursue Growth – We continuously learn, improve, and adapt. Be a Team Player – We work together to achieve shared success. Care About People – We genuinely care about our customers, coworkers, and the communities we serve. At ADS, our Service Technicians are the people customers count on when something isn't working the way it should. We know that it takes technical skills, problem-solving, and great customer service, so we invest in the people doing the work. You'll have opportunities to troubleshoot a variety of systems, strengthen your technical expertise, and continue learning through hands-on experience, training, and professional development. We also provide the resources you need in the field, including a company vehicle and company cell phone, along with the support of an experienced team. Whether you're looking to expand your technical knowledge, pursue additional certifications, or build a long-term career with a stable company that's been serving customers for nearly 60 years, ADS is committed to helping you grow. Benefits & Perks Company Vehicle Company Cell Phone Medical, Dental, Vision, and Life Insurance 401(k) with Employer Match Paid Time Off (PTO) starting at 3 weeks per year Eight Paid Holidays Paid Parental Leave Employer-Paid Short-Term Disability Optional Long-Term Disability Tuition Reimbursement Employee Assistance Program (EAP) Employee Discounts on ADS Products and Services Professional Development and Ongoing Training Company-Sponsored Events Collaborative, Team-Oriented Work Environment How You’ll Make an Impact As a Service Technician, you'll be the person our customers rely on to diagnose problems, restore system functionality, and provide knowledgeable, professional service. In this role, you will: Diagnose, service, test, and repair residential and commercial burglar alarm systems and related equipment. Depending on your assigned service area, work may also include fire alarm, access control, video surveillance, and other low-voltage security systems. Inspect, troubleshoot, repair, and replace system components, including control panels, door contacts, motion detectors, and other electronic devices. Identify system deficiencies, determine the cause of technical issues, and recommend appropriate corrective actions. Test serviced and repaired systems to verify proper operation and ensure work meets ADS standards and applicable requirements. Educate customers on the operation and basic use of their systems and answer questions about completed service work. Clearly communicate findings, repair recommendations, and service updates to customers. Complete accurate service documentation, including work performed, parts used, testing results, and customer interactions. Maintain your ADS-assigned company vehicle, tools, testing equipment, and inventory in clean, organized, and service-ready condition. Communicate with coordinators, supervisors, coworkers, and customers regarding scheduling, service updates, and job completion. Partner with other ADS teams to resolve service needs efficiently and provide an exceptional customer experience. Follow ADS safety policies, procedures, applicable codes, and safe electrical work practices. Participate in the department's rotating on-call schedule for after-hours emergency service requests, which may include company-observed holidays. Maintain punctuality and dependable attendance. What Makes You a Great Fit You're someone who: Enjoys troubleshooting and figuring out why a system isn't working. Has knowledge of burglar alarms, electronics, or related electronic security systems. Takes pride in quality workmanship and getting the job done right. Enjoys working independently and taking ownership of service calls. Communicates professionally with customers and teammates. Can explain technical information in an easy-to-understand way. Is organized, dependable, and able to manage changing priorities. Pays attention to detail and maintains accurate documentation. Is committed to working safely and professionally at customer locations. Wants to continue learning and developing technical skills. Background & Experience High school diploma or equivalent required. Minimum of 2 years of electronic troubleshooting experience required. Minimum of 1-2 years of customer service experience required. Two years of basic electronics experience preferred. Technical or vocational education in electronics, electrical systems, low-voltage systems, or a related field preferred. Experience with burglar alarm or other electronic security systems preferred. Ability to use hand tools, testing equipment, and electronic diagnostic tools. Ability to read and understand technical documentation, wiring diagrams, and service information. Licenses & Certifications Valid driver's license with an insurable driving record. Ability to obtain a Permanent Employee Registration Card (PERC) through the Illinois Department of Financial and Professional Regulation for Illinois-based employees. NICET Level I Certification or higher is a plus for positions supporting fire alarm systems. What to Expect on the Job As a Service Technician, you'll spend most of your day in the field traveling between customer locations. This is an active, hands-on position that requires physical mobility and the ability to work safely in a variety of environments. You should be comfortable with: Standing, walking, climbing ladders, kneeling, crouching, and working in tight or confined spaces. Lifting and carrying equipment weighing up to 50 pounds. Using hand tools, testing equipment, ladders, and mobile technology throughout the workday. Driving between customer locations for extended periods. Working indoors and outdoors in varying weather conditions. Working independently at residential and commercial customer locations. Participating in a rotating on-call schedule for after-hours service needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Compensation Pay Range: $23.00-$32.00 per hour. Starting pay is based on experience, technical knowledge, education, certifications, and overall qualifications. In addition to competitive pay, this position includes a company vehicle, company cell phone, paid training and professional development, comprehensive benefits, and opportunities for continued career growth. This is a full-time, field-based position requiring travel to residential and commercial customer locations throughout the assigned service area. Alarm Detection Systems, Inc. is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. #J-18808-Ljbffr