Receptionist

Job Description

Job Description

Part-Time Receptionist

Department: Administration / Front Office
Position: Part-Time Receptionist
Reports To: General Manager / Office Manager
Employment Status: Part-Time / Non-Exempt

Position Summary

The Part-Time Receptionist serves as the first point of contact for Naples Sailing and Yacht Club members, guests, vendors, and visitors. This position is responsible for creating a welcoming and professional first impression while providing courteous, efficient, and personalized service.

The Receptionist oversees daily front desk operations, answers and directs incoming calls, assists members with general inquiries, and provides administrative support to Club management and other departments as needed. The ideal candidate demonstrates excellent communication skills, professionalism, attention to detail, and a genuine commitment to exceptional member service.

Essential Duties and Responsibilities

1. Front Desk & Member Relations

• Greet members, guests, and visitors in a friendly, professional, and welcoming manner.
• Serve as the primary point of contact for individuals entering the Club.
• Answer incoming telephone calls and direct them to the appropriate departments or employees.
• Respond to general inquiries and provide accurate information regarding Club operations.
• Assist members with questions, requests, and concerns, ensuring they are directed to the appropriate personnel.
• Maintain confidentiality and professionalism when handling member and employee information.

2. Administrative Support

• Perform general clerical and administrative duties as assigned.
• Receive, sort, and distribute incoming mail and deliveries.
• Assist with filing, scanning, copying, and maintaining office records.
• Prepare correspondence, documents, and other administrative materials as requested.
• Maintain organized reception and office areas.
• Assist with scheduling appointments and coordinating meetings when needed.

3. Club Operations & Communication

• Maintain communication with various Club departments to ensure member requests are handled efficiently.
• Relay messages accurately and promptly.
• Assist with communicating Club announcements and general information.
• Provide administrative assistance for Club events and activities as needed.
• Maintain awareness of Club activities, events, and operational schedules to better assist members and guests.

4. Professional Standards & Workplace Responsibilities

• Maintain a neat, organized, and professional front desk environment.
• Follow Club policies, procedures, and established service standards.
• Handle sensitive information with discretion and confidentiality.
• Demonstrate reliability, punctuality, and a positive attitude.
• Perform additional duties and responsibilities as assigned by management.

Qualifications & Requirements

• Previous receptionist, administrative, or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational abilities.
• Professional appearance and courteous demeanor.
• Proficiency in Microsoft Office and general computer applications.
• Ability to multitask and prioritize responsibilities.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Commitment to providing exceptional customer and member service.

Work Schedule

This is a part-time position. The work schedule will be established based on the operational needs of the Club and may include weekdays, weekends, holidays, and occasional special events.

Performance Expectations

The successful candidate is expected to:

• Represent Naples Sailing and Yacht Club in a professional and welcoming manner.
• Deliver exceptional service to members and their guests.
• Maintain an organized and efficient reception area.
• Communicate clearly and effectively with members, guests, employees, and management.
• Demonstrate dependability, discretion, and attention to detail.
• Support the overall administrative and operational needs of the Club.