Control Manager - Senior Associate

Control Management Team Member

Join our Wholesale Lending Services (WLS) Control Management team, where you'll play a key role in supporting exam management and audit readiness. You'll collaborate with diverse partners across the business, helping us maintain robust risk management and operational excellence.

As an Exam Manager, Senior Associate in Wholesale Lending Services (WLS) Control Management, you will oversee exam-related activities, including audits and control reviews, to ensure the business is prepared and compliant. You'll act as a liaison between audit partners, business leaders, and control managers, tracking requests and escalating issues as needed. Your work will help maintain a strong risk management framework and support WLS Operations, a firmwide lending operations utility.

Job Responsibilities

• Liaise with Operations Managers, stakeholders, auditors, control management, and regulators
• Maintain audit calendars and report updates in stakeholder meetings
• Manage audit readiness by ensuring controls and documentation are in place
• Track exams and requests for accurate and timely submission
• Coordinate and schedule meetings to address audit inquiries
• Gather and submit requested exam documentation in partnership with business and controls
• Review audit request documentation to ensure completeness
• Submit reviewed documentation promptly and update tracking tools
• Escalate exam issues with urgency and communicate audit progress
• Support other control management projects as needed
• Organize and oversee exams across three lines of defense to mitigate operational risk

Required Qualifications, Capabilities, and Skills

• Bachelor's degree or equivalent experience
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Excellent written and verbal communication skills
• Strong interpersonal, collaboration, and relationship-building skills
• Ability to understand business, risk, and controls being audited
• Moderate level of independent decision-making using sound judgement
• Strong organizational skills for accurate documentation

Preferred Qualifications, Capabilities, and Skills

• 5+ years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance
• Data analytics experience using Excel or Access
• Flexible and adaptable to shifting priorities in a fast-paced environment
• Solid critical thinking and attention to detail

**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.