Convenience Store Clerk

JOB TITLE: Convenience Store Clerk

DEPARTMENT: Operations

REPORTS TO: Convenience Store Manager, Assistant Manager

SUPERVISES: N/A

Company Mission Statement: "Run the Best Store in Town!"- Mr. Jack C. Smith, Founder,

K-VA-T Food Stores, Inc.

ESSENTIAL JOB FUNCTIONS:

• Always provide efficient and courteous service to customers.
• Assist in food service production, in preparing sandwiches, submarine sandwiches, doughnuts,
• and other food service items.
• Follow company food safety program.
• Scan and ring customer orders according to company policy.
• Receive and be accountable for all funds taken for each transaction.
• Keep workstation, convenience store, and all areas clean.
• Know and follow all state and local laws regarding cigarette/tobacco sales.
• Know and follow all state and local laws regarding alcohol sales.
• Know and follow all federal laws regarding food stamps.
• Know and follow all coupon handling procedures.
• Follow company check cashing and tendering policies.
• Follow company policy regarding Lottery and Lotto sales.
• Follow company policy regarding the sale of money orders.

ADDITIONAL JOB FUNCTIONS:

• Assist with stocking and ordering of store products (candy, cigarettes, chips, motor oil, drink
• Assist with stocking of store (candy, cigarettes, chips, snacks, motor oil, drink coolers, etc.).
• Assist in authorized store transfers and receiving of product, as directed by the store
• manager(s).
• Sweep and mop work area.
• Cleaning the concrete area around the pumps of the fuel station daily with approved methods.
• Replace misplaced items to the proper location.
• Collect trash as needed.
• Keep paper towels and windshield wiper fluid stocked at pumps.
• Maintain a clean and supplied public restroom area.
• Keep pumps clean.
• Brew coffee as needed throughout the day.
• Clean food service equipment as needed and every night (coffee urns, fountain drink machines,
• milkshake machines).
• Stock food service supplies and store supplies as needed (fountain drink cups, straws, coffee cups).
• Assist in keeping food service area sanitize and stocked.
• Accountable for security of all safe combinations, keys, and numbers always entrusted to you.
• Perform Computer Room duties, as needed, including app reporting and balancing of register
• tills.
• Other duties may be assigned as needed.

EQUIPMENT:

• Registers and Scanners
• Telephone
• Calculator
• Fuel Pumps
• Veeder Root Meter
• Lottery Terminal
• Western Union Money Order Machine
• Coffee Brewing Equipment and Food Service Drink Equipment
• Fire Extinguisher
• PC and PC related equipment
• Food Service Equipment: Ovens and roller grill

COMMUNICATION REQUIREMENT:

• Ability to communicate effectively, both orally and in writing, with customers, supervision,
• associates, co-workers, and affiliate vendors.
• Ability to communicate via telephone, facsimile, and email.

WORKING CONDITIONS:

• The work environment characteristics described here are representative of those an associate
• encounter while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the
• essential functions.
• While performing the duties of this job, the associate occasionally works near moving
• mechanical parts.
• The associate may work near outside weather conditions.
• The noise level in the work environment is usually moderate.

SAFETY REQUIREMENTS/HAZARDS:

• Counters and floor areas should be free and clean of hazards.
• Store associates need to use proper scanning techniques to alleviate hand and wrist disorders.
• All cleaning supplies should be labeled and kept in designated areas.
• Know location and operating procedures for fire extinguishers.
• Know and follow correct lifting procedures.
• Associates should wear proper footwear for their working environment.
• Know location and operating procedures for the emergency shut-off valve for the gas tanks.
• Utilizing and enforcing proper operating procedures, cleaning instructions, use of safety gloves,
• etc.

WORK LOCATIONS:

• Individual K-VA-T Food Stores, Inc. Convenience Store in assigned location.

WORK SCHEDULE:

• The payroll week runs from Saturday until Friday
• Working hours correspond to the needs of the store.

PHYSICAL DEMANDS:

Job Requirements (in an 8-hour workday)

• Sit - Not at all
• Stand - Frequently
• Walk - Frequently

Movements

• Bend/stoop - Frequently (up to 4 hours)
• Reach above shoulder level - Occasionally (up to 2 hours)
• Pushing/pulling - Frequently (up to 4 hours)

Weight Carried

• Up to 10-lbs. - Frequently (up to 4 hours)
• 11 to 25-lbs. - Frequently (up to 4 hours)
• 26 to 50-lbs. - Occasionally (up to 2 hours)
• 51-lbs. and up - not at all

Weight Lifted

• Up to 10-lbs. - Frequently (up to 4 hours)
• 11 to 25-lbs. - Frequently (up to 4 hours)
• 26 to 50-lbs. - Occasionally (up to 2 hours)
• 51-lbs. and up - not at all

Hands Used for Repetitive Action, such as:

• Simple/light grasping (up to 6 hours)
• Firm, strong grasping (up to 2 hours)

VISUAL DEMANDS:

• Must possess ability to effectively and efficiently view computer screen, printed reports,
• product ingredient labels, and product date codes
• Ability to read small print
• Ability to see under normal retail store lighting and office environment

MENTAL DEMANDS:

• Must possess ability to handle stressful situations of a fast-paced and demanding environment
• Requires the ability to understand and follow verbal and/or written instructions
• Perform routine tasks and have constant contact/interaction with many people daily
• Must be able to make immediate decisions using sound judgment at all times
• Position requires the use of math skills, basic record keeping, computer skills, money-counting
• skills, and the ability to interpret data

ACCOUNTABILITIES:

• Oversee and monitor department physical inventory counts according to company guidelines
• Must be able to maintain a high level of strict confidentiality
• Must meet productivity standards

DECISION DISCRETION:

• Make store-level decisions based on sound judgment and situation, asking for clarification from
• direct supervisor when necessary
• Must be able to read case labels and select merchandise from correct slot to meet productivity
• and service standards.

JOB QUALIFICATIONS:

• Retail experience in a similar position or proficiency in a similar task
• Exceptional customer service skills & the ability to help maintain a customer focused culture
• Ability to use a cash register (point of sale or POS system), computer, telephone, and other
• equipment as needed
• Willingness to learn all areas of the store and help train others
• Skilled at providing prompt, friendly, and attentive customer service
• Ability to work as part of a team and interact with customers of various socioeconomic levels,
• persons in differing company roles, vendors, guests, and corporate representatives.
• A continuous pattern of regular and prompt attendance is required.
• Must be able to work an assigned schedule as directed by the manager, which could include
• nights, days, weekends, and holidays
• Ability to understand and follow verbal and/or written instructions, perform routine and
• repetitive tasks and have constant contact/interaction with various levels of individuals daily
• Ability to attend on-site work during normal business hours, in the typical work week, as well as
• extra time as needed to fulfill job duties

The foregoing job description is not to be construed as a complete list of the assignments that may be

given to any associate. Other reasonably related duties may be assigned, as required, which are not

specifically listed in the job description. Associates may be cross-trained in other areas.

K-VA-T Food Stores, Inc. reserves the right to revise, or change, this job description as the need arises.

The foregoing job description does not constitute a written, or implied, contract of employment.