Community Manager - Ovation at Paine Field

HNN Communities is seeking a Full-Time Community Manager to join our dynamic team in Everett, WA. Location & Compensation Location: Everett, Washington Pay: $32.00 - $45.00 per hour Schedule: Monday to Friday, 8:00 am – 5:00 pm Benefits Over 90% company‑paid medical coverage for employees 100% company‑paid dental and vision coverage Flexible Spending Accounts for healthcare and dependent care Company‑paid life, AD&D, and long‑term disability insurance Best‑in‑class voluntary insurance benefits Pre‑tax and Roth 401(k) with company match equal to 100% of the first 4% contributed Discretionary bonus programs 30% housing discount consideration Employee Assistance Program (EAP) with 24/7 counseling services Company‑sponsored industry training and certifications 3 weeks of paid time off annually Up to 12 paid holidays per year About The Position The Community Manager is responsible for the day‑to‑day operations of assigned communities, ensuring company objectives are achieved. The role leads performance across associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance. Job Responsibilities Recruit, interview, hire, train, and retain employees; work with Human Resources to onboard new staff. Oversee community marketing, including social media, collateral inventory, and coordination with the Marketing Department. Supervise resident retention, renewals, and leasing programs to maximize occupancy and minimize turnover. Ensure success of resident events, community programming, and local/non‑profit programs. Manage all maintenance activity – unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects. Implement new systems, programs, and procedures as directed; use company technology and software effectively. People Leadership Lead and supervise 3–10+ employees across leasing, maintenance, assistant managers, and porters. Conduct structured 30‑60‑90 day onboarding plans; perform weekly 1:1s, team huddles, and monthly performance reviews. Document performance, apply progressive discipline, and collaborate with HR on employee‑relations issues. Build staffing schedules, manage timecards, approve PTO, and maintain meal/rest compliance. Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training and communication. Operational & Financial Management Collect, post, and reconcile rent, fees, and payments; resolve accounting issues with Accounting. Approve invoices, process payables, and review utility billing for accuracy. Prepare and monitor the community’s operating budget. Lead revenue management, including LIHTC/Tax Credit Rents, Section 8 standards, and voucher programs. Maintain accurate resident, lease, and financial data in Yardi and other property management systems. Leasing, Marketing & Resident Services Oversee leasing activity: tours, prospect engagement, applications, move‑ins/move‑outs, and CRM/Leasing software to meet occupancy goals. Collaborate with Marketing on community promotions, social media, and collateral management. Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues with Resident Relations. Supervise resident retention and renewal programs; lead community events and local partnerships. Maintain reputation scores through professional, responsive service. Compliance & Risk Management Ensure compliance with LIHTC/Section 42 requirements, re‑certifications, calculations, and reporting. Adhere to Federal, State, and Local laws: Fair Housing, ADA, wage and hour, landlord–tenant regulations. Monitor and enforce safety policies, OSHA/L&I requirements, and incident reporting. Oversee lease administration, screening processes, and legal notices. Conduct regular community inspections for safety and cleanliness. Maintain current vacancy reports. Maintenance & Facilities Direct maintenance operations: service requests, unit turns, preventative maintenance, and capital projects. Schedule and supervise maintenance staff for timely, high‑quality work. Partner with vendors, contractors, and service providers to uphold property standards. Maintain an updated maintenance database with turn and work‑order status. Collaboration & Continuous Improvement Work cross‑functionally with HR, Accounting, Compliance, and Marketing. Stay current on industry and legal trends; attend required training and complete certifications. Implement new company systems, processes, and programs as directed. Knowledge, Skills, and Abilities Facilitate planning, decision‑making, and process improvement; provide regular performance feedback. Model integrity, accountability, and professionalism. Strong decision‑making and prioritization under pressure; knowledge of market and competition. Inclusive leadership: foster teamwork, psychological safety, and bias‑aware practices. Conflict management: de‑escalate resident and staff conflicts and find win–win solutions. Strong written and verbal communication; set expectations and hold boundaries. Proficiency in Yardi (or similar), HRIS/timekeeping, Excel/Google Sheets, Knock and Elise AI. Qualifications Minimum 2 years of property management experience, including sales/multi‑family leasing and supervisory responsibility. Minimum 2 years of managing, coaching, and mentoring experience. Bachelor’s degree in business or related field (preferred). Preferred certifications: IREM ARM/CPM, NAA CAM/NALP, or equivalent. Preferred bilingual skills (Spanish/English or relevant). Experience leading through turnover, ownership transitions, or policy/process rollouts. Ability to deliver daily huddles and micro‑trainings. Thorough knowledge of Federal Fair Housing and applicable regulations. Knowledge of Section 42 LIHTC program and associated compliance processes (preferred). Proficient with MS Office Suite (Word, Excel, PowerPoint, Outlook). Prior budgeting experience and ability to interpret financial statements. Experience with property management software, preferably Yardi and HappyCo. Excellent written and verbal communication skills. High school education or equivalent required. Must be 18 years of age or older and able to speak, read, and write English. Must successfully complete a background check and drug screen. Must be legally qualified to work in the U.S. meeting I-9 guidelines. HNN Communities is an Equal Opportunity Employer. #J-18808-Ljbffr HNN Communities