Patient Services Representative

Duties:
A. Clinical/Technical/Service A. Clinical/Technical/Service • Demonstrates the ability to perform clinical/technical/service/administrative tasks: • Schedules patient appointments in IDX system, consults and schedules ancillary service appointments on manual and/or computerized system. Makes reminder and "no show" calls, and provides schedule information to the practice. Prints schedules and confirms appointments.• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Eagle and IDX systems. Responsible for the integrity of the data.• Collects cash from patients for Faculty Practice, Hospital charges and co-payments. Matches all Faculty Practice payments to corresponding charges/superbills. Completes all necessary documents for all payments accrued.• Reconciles all cash collected against deposits and deposits with the Patient Service Coordinator daily.• Required to have working knowledge of New York state Third Party Payor eligibility requirements for private and Hospital billing.• Utilizes and understands basic medical terminology.• Completes a visit encounter and enters the ICD9-CM or CPT-4 into the IDX or Eagle system. Reconciles all charges into the system to the original source document.• Refers complex billing issues to the Patient Service Coordinator for resolution.• Orders and maintains adequate inventory of clerical supplies and equipment.• Processes managed care referrals.• Maintains effective communication with patients, families, peers and other members of the health care team. Greets and checks-in patients, prepares and processes appropriate forms. Assists patients by giving directions, arranging transportation and other duties as needed.• Assists in training, orientation and education of entry level and/or float staff.
Skills:
• Demonstrates the ability to set priorities and organize work. Identifies, reports and solves problems effectively. Identifies and reports staffing problems to appropriate manager or administrator.• May collect research data, type, file and complete other clerical activities as directed by the supervisor according to unit needs. Performs other related duties as assigned by the Administrator or Supervisor.• Performs miscellaneous clerical duties such as batching encounter forms, pulling up lab results, sorting mail, etc.• Responsible for monitoring patient flow in waiting room and proactively resolving patient flow issues related to registration and post-visit processing.• Demonstrates excellent customer service skills exhibited by courtesy, cooperative spirit and tact when interacting with employees, patients and visitors. Implements and maintains the Ambulatory Care Customer Relations Program.• Performs other related duties as assigned by the Administrator or Patient Service Coordinator.• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.