Software Engineer - Contact Center Applications

Salary: $77,120 - 147,390 per year Requirements:

• Bachelors degree, four years of relevant education or experience, or an approved certification from CodeUp, Galvanize, VetFIT, or eFIT.
• Two years of software development experience with Java.
• One year of experience delivering technology solutions across all phases of the software systems and application development lifecycle.
• Basic understanding of one or more of Java, Swift, Objective-C, COBOL, JavaScript, Kotlin, C++, HTML, CSS, or SQL.
• Knowledge of troubleshooting applications and systems in production.
• Ability to understand business needs and provide appropriate engineering solutions.
• Ability to communicate technical challenges and solutions effectively.
• Basic understanding of cloud technologies and tools.
• Preferred: Experience with Java APIs or batch jobs using Spring Boot, Kafka, or REST APIs; JavaScript UI development with React; NiCE Performance Management or NiCE Quality Central; vendor SaaS integrations and support; automated testing with Selenium or Cypress; Microsoft SQL Server; Git continuous integration and delivery using GitLab Pipelines; or SAFe Agile environments.
• Preferred: U.S. military experience through military service or as a military spouse or domestic partner.

• Design, develop, code, and test technical solutions.
• Write code to deliver features and regular improvements.
• Troubleshoot and resolve technical problems and production issues.
• Analyze systems and recommend operational policy or procedural improvements.
• Determine and design system specifications, standards, and programming, then prepare and install solutions.
• Follow the software development lifecycle, including gathering and analyzing requirements, designing, testing, documenting, and implementing software, and responding to outages.
• Identify, measure, monitor, and control risks in line with business, risk, and compliance policies and procedures.

• Cloud
• COBOL
• CSS
• Cypress
• Git
• GitLab
• Support
• Java
• JavaScript
• Kafka
• Kotlin
• Objective-C
• Phoenix
• REST
• React
• SQL
• Security
• Selenium
• Spring
• Spring Boot
• Swift
• UX UI Design
• API

More:

We are USAA, and our mission is to help members achieve financial security through competitive products, exceptional service, and trusted advice, with a focus on serving the military community and their families. Our values are honesty, integrity, loyalty, and service. In this intermediate-level Software Engineer role, you will join the Member Service Representative Performance and Analytics team in our Contact Center Technologies department. The team uses agile methods to build and maintain capabilities for a compliant, governed, multichannel contact center focused on measuring and improving representative behaviors and member interactions. We offer a flexible environment with four days per week in the office, based in San Antonio or Plano, Texas, or Phoenix, Arizona; relocation assistance is not available. The salary range is $77,120–$147,390, with actual pay varying by location and experience. Employees may also be eligible for performance-based incentives. Benefits include medical, dental, and vision coverage, a 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off and holidays, 16 paid volunteer hours, wellness programs, career planning, and continuing education. We support active-duty military spouses with remote or hybrid flexibility where policy and business needs allow. Applications are accepted until the position is filled. We do not provide visa sponsorship for this role.

last updated 40 week of 2026