Customer Success Specialist

Customer Success Specialist

Who is 1stMILE?

At 1stMILE, we're more than a software company. We're a leading FinTech provider helping automotive repair and tire shops improve profitability, operations and growth. For more than 25 years, we've been developing innovative SaaS solutions that empower shop owners with the tools they need to grow their businesses. By combining advanced financial technology with deep industry expertise, we deliver solutions that drive real bottom-line results for our client.

About the Role

At 1stMILE, Customer Success Specialists are at the heart of our business. In this role you'll build strong relationships with clients, deliver training and onboarding support. As a Customer Success Specialist, you will spend your day talking to 1stMILE customers on the phone, reviewing their accounts, answering questions and helping them get the most out of our service. Your efforts will directly contribute to customer satisfaction, retention, and long-term success.

Key Responsibilities
• Build and maintain strong relationships with assigned customers.
• Deliver training and education to help customers maximize the value of our products and services.
• Conduct regular account reviews and identify opportunities to improve customer engagement and success.
• Collaborate with Sales, Technical Support, and other internal teams to deliver exceptional customer experience.
• Accurately document customer interactions, activities, and opportunities within the CRM system.
• Gather customer feedback and advocate for customer needs internally.
• Support customer renewal, retention, and growth initiatives.

Qualifications
• 1-2 years of experience in customer service, account management, customer success, sales, or other customer-facing roles.
• Excellent communication and relationship-building skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to actively listen, ask thoughtful questions, and identify customer needs.
• Exceptional organizational and time-management skills.
• Experience working with CRM or ticketing systems.
• Undergraduate College Degree preferred, High school diploma or its equivalent is required.

Additional benefits include: medical, dental, vision, life insurance, disability insurance, PTO, 401k, paid holidays, free parking, and Wednesday free lunch.

This position description is a synopsis of the general duties required by this position. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member as some duties may be unplanned or unforeseeable responsibilities may arise.

1st Mile, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, family or medical care leave, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy) or any other characteristic protected by applicable local laws, regulations and ordinances. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.