Director, Technical Program Manager - Card Tech

Director, Technical Program Manager - Card Tech

Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?

About Capital One

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper. We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in.

About the Team

Digital Commerce & Innovation (DCI) is a portfolio of technology platforms and solutions which support both enterprise and premium LOBs and delights our customers while revolutionizing the way our customers use and love our products and the industry at the same time. We will find synergies and efficiencies across the portfolio while driving autonomy, velocity, and agility as first principles. DCI domains include:

• Spend Innovation - Our team operates at the entry point for customer experience by delivering seamless spending technology. From onboarding users and digital payments to spend management and external integrations, we power high-trust transactions and actionable insights that drive real value for our customers.
• Loyalty - We power personalized and interconnected rewards and benefits for all Capital One customers. We incentivize and reward customers for their use of Capital One credit cards and products, aiming to attract customers, increase usage, and enhance retention by fostering active engagement with rewards and benefits.
• Travel Tech - We deliver and scale brand-defining experiences across Travel. We provide travel booking services, rewards, and benefits to Capital One customers. By supporting our strategic business goal to win at the top of the market we’re enabling next-level growth for Capital One.
• Card Premium Experiences - We create world-class experiences for our premium customers, including: AI, Concierge, dining, entertainment, lounges, and multi-user features. Together we create unmatched value in Capital One’s premium offerings.

In addition to leading a top priority technical program for DCI, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

In this role you will:

• Lead Strategic Initiatives: Take ownership of executing on a cohesive roadmap across multiple workstreams, in collaboration with Card core and enterprise partners. This includes building platforms and capabilities that interact with Capital One Enterprise systems, establishing and driving testing strategies, building automation and tooling that accelerates delivery while remaining well-managed, and standardizing as we migrate clients to core processing platforms.
• Partner with Stakeholders: Collaborate closely with technology, product, and business partners to align efforts with Capital One's long-term vision. You will need to be highly influential and strategic to prioritize key initiatives across multiple lines of business.
• Provide Technical Leadership: Work with our engineering teams and internal customers to deliver on key initiatives. You'll balance strategic thinking with tactical execution to ensure the success of complex programs.
• Build the TPM Discipline: Beyond your program work, you'll help shape the future of the TPM function within our organization. You'll leverage your industry expertise to demonstrate what a great TPM can achieve and help us build a culture of delivery excellence.

You are:

• a seasoned technical leader who can navigate ambiguity and drive results.
• someone that thrives in a dynamic environment; and are ready to provide thought leadership that builds engineering and delivery excellence.

Our TPM Directors have:

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills
• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
• Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice
• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
• Deep focus on execution, follow-through, accountability, and results
• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
• Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners

Basic Qualifications

• Bachelor's degree
• At least 7 years of experience managing technical programs

Preferred Qualifications

• 7+ years of experience designing and building data-intensive solutions using distributed computing
• 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS
• 3+ years experience building highly scalable mobile products & platforms
• 3+ years of experience with Agile delivery
• 3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact
• Experience in building systems & solutions within a highly regulated environment
• Bachelor's degree in a related technical field (Computer Science, Software Engineering)
• MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience

Immigration Eligibility

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

Salary

Chicago, IL: $209,500 - $239,100 for Director, Technical Program Management

McLean, VA: $230,400 - $263,000 for Director, Technical Program Management

New York, NY: $251,400 - $286,900 for Director, Technical Program Management

San Francisco, CA: $251,400 - $286,900 for Director, Technical Program Management

Applicants hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Performance Incentive Compensation

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at the Capital One Careers website.

Eligibility and Other Information

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Drug-Free Workplace

Capital One promotes a drug-free workplace.

Criminal Background Screening

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Corporate Information

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.