Customer Experience Coordinator

Customer Experience Coordinator

At Mohawk Industries, we're committed to more more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team. As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

The Customer Experience Coordinator (Customer Service Rep I) is an entry-level contributor that works to solve customer-related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to their department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department. Respond promptly to customer inquiries through various channels, including phone, email, and chat. Work proactively to resolve customer issues and provide timely solutions. Coordinate communication with customers and associates. Serve as a customer experience resource for other associates. May be responsible for some warehouse and inventory tasks. Maintain accurate and organized records of customer interactions and resolutions. Provide basic analysis and apply knowledge from experience or standard procedure to solve problems. Perform other duties as needed.

Bachelor's degree in a related field or equivalent education and/or experience. 0-2 years' relevant experience or equivalent education and/or experience. Applies conceptual knowledge of the theories, practices, and procedures within a discipline. Excellent communication, problem solving, and organizational skills. Able to multitask, prioritize, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Proficient using Microsoft Office Suite products.

While we're a primarily in-office team, we thrive on flexibility and ensure our people can balance personal and professional time. Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.