Office Support Staff - Full-time

Office Support Staff - Full-time

Albuquerque, NM 87102

Overview

Salary Range $15.33 - $16.86 Hourly Position Type Full Time Job Shift Day Education Level High School/GED Travel Percentage Occasional

Description

Entry-Level Opportunity | Start Your Career in Behavioral Health

Are you looking for a meaningful career where you can make a difference even if you're just getting started?

New Mexico Solutions is seeking motivated, service-driven individuals who want to gain experience in Behavioral Health and build a long-term career with a mission-focused organization. This role is an excellent entry point into the field and provides exposure to clinical services, medical records, insurance processes, and direct collaboration with providers.

Why Choose New Mexico Solutions?

New Mexico Solutions is a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care across our communities. We are committed to clinical excellence, professional development, and creating real impact for the individuals and families we serve.

When you join us, you are not just taking a job you are starting a pathway.

We offer:

• Competitive pay
• Comprehensive benefits including health, dental, vision, and Telehealth
• Paid time off plus 9 holidays
• Retirement plan options
• Tuition reimbursement and free CEUs
• Clinical supervision opportunities
• Wellness and Employee Assistance Programs
• Mileage reimbursement for work-related travel
• Public Service Loan Forgiveness eligible employer
• Eligible clinical roles may qualify for NHSC Loan Repayment

What You Will Do

This role performs essential administrative duties that keep our clinics running smoothly and ensure our patients receive timely, high-quality care. You will use office technology such as phones, email, and web-based systems to support daily operations.

You will gain hands-on experience in:

• Customer Service
• Welcoming patients and visitors with professionalism and positivity
• Answering and routing incoming calls
• Assisting individuals in identifying their needs and connecting them to appropriate services
• Answering general questions about services offered
• Supporting Clinical Providers
• Conducting reminder calls and patient outreach
• Checking patients in and out for appointments, including fee collection
• Scheduling, canceling, or modifying appointments
• Assisting with vitals collection, prescription refill coordination, and prior authorizations
• Medical Records & Documentation
• Creating and maintaining electronic medical records
• Updating patient demographics and required documentation
• Ensuring files meet regulatory and agency standards
• Processing releases of information accurately
• Eligibility & Insurance Support
• Verifying insurance eligibility
• Entering and updating claims data
• Assisting in resolving billing errors or denials
• Learning funding source requirements
• Cultural Competency & Person-Centered Care
• Providing respectful, inclusive service to diverse populations
• Demonstrating a welcoming and non-judgmental approach
• Supporting person-centered care practices
• Professional Growth & Development
• Participating in required training programs
• Engaging in cross-training across departments
• Developing foundational knowledge of behavioral health systems
• Building skills that can lead to roles in billing, clinical services, case management, HR, compliance, leadership, and more

What Makes This Role a Career Starter?

This position provides exposure to:

• Clinical operations
• Insurance and revenue cycle processes
• Behavioral health documentation standards
• Patient engagement practices
• Compliance and regulatory requirements
• Interdisciplinary teamwork

Whether your long-term goal is to become a therapist, nurse, case manager, medical records specialist, billing professional, or leader this role builds the foundation.

What We're Looking For

• Strong customer service mindset
• Excellent organizational and time management skills
• Comfort using technology and learning new systems
• Desire to work in a mission-driven healthcare environment
• Commitment to professionalism, confidentiality, and continuous improvement

If you are ready to build a meaningful career in behavioral health and join a team that values growth, service, and impact, we encourage you to apply.

Your career can start here.

Qualifications

Education and Experience:

• High school diploma/GED or at least 1 year office experience.
• One year experience in mental health or medical setting preferred. Bilingual (Spanish) preferred. Proficient in Microsoft Word, Outlook, and Excel.

Knowledge and Skills:

• Excellent communication skills in all areas of office operations.
• Knowledge of office equipment and front desk procedure.
• Ability to conduct interviews and meetings and to manage time and prioritize projects.
• Good writing and verbal skills.
• Valid driver's LicenseRequired
• CPR/First Aid - Preferred
• CPI Preferred
• Blood Borne Disease Exposure CategoryCategory II
• Other Potential Hazard(s): N/A