General Manager | Wayland

Role Summary

Terrain Café is expanding to Wayland, Massachusetts!


Terrain Cafe was originally inspired by the idea of merging house and garden to create an immersive natural environment where customers can come to unwind, explore, and celebrate. With four established locations from Pennsylvania to Connecticut, we are thrilled to be opening our doors in Wayland. We're currently seeking the right team to help us cultivate a welcoming space and share our Terrain Cafe hospitality with our new neighbors.

The General Manager is responsible for overseeing the operational systems and teams that define a premier, brand-aligned customer experience. This role drives the financial health of the business through strategic oversight, mentors the local leadership team to reach peak performance, and serves as a vital bridge between unit operations and corporate stakeholders.

Role Responsibilities

Essential Duties

Guest Experience

• Serve as the ultimate brand ambassador, championing a premier customer experience and ensuring brand values are reflected in every touchpoint
• Intentionally connect with guests to obtain real time feedback; effectively respond to all customer communication channel, and engage in customer feedback
• Cultivate a culture of hospitality by modeling extraordinary service standards and creating moments of genuine guest delight

Operations

• Proactively manage and closely monitor all controllable expenses and implement strategic initiatives to minimize waste while identifying new revenue streams.
• Monitor all food and beverage offerings to ensure peak quality and unwavering brand alignment
• Ensure a pristine and safe environment by overseeing routine maintenance schedules and timely facility repairs. Coordinate with contracted vendors to ensure that the terms of contracts are being met; be a strong communicator with internal teams based on needs
• Enforce company standards, policies, and procedures, including cash handling, reporting and dress codes
• Uphold the highest standards for sanitation and safety, ensuring the team exceeds all regulatory and company requirements
• Drive financial business goals with purposeful contributions to programs that build sales, maximize profitability, grow concept and serve customer needs; track metrics of programs

People & Development

• Foster a positive work environment by cultivating an inclusive, high-energy work environment that prioritizes employee engagement and team morale
• Mentor and develop junior management, ensuring their mastery of operational systems and the holistic growth of their leadership and hospitality skills
• Provide a strong line of communication to the full team, keeping them abreast of upcoming initiatives, important dates, current priorities, and circulation of feedback
• Oversee the talent acquisition process, to ensure a best in class roster

Champion a culture of transparency and continuous improvement by providing candid, actionable feedback and actively soliciting upward communication from the team

Role Qualifications

About You

• An ultimate people-person, who elevates the guest experience through genuine engagement and intuitive service.
• Driven to mentor a high-performing team while meeting rigorous financial and experiential benchmarks.
• A meticulous eye for the "little things"-from P&L accuracy to the perfect table setting.
• Highly motivated and inspired by our unique environment, bringing a sense of ownership to every shift.
• Fine-tuned knowledge of coffee, spirits and wine with a passion for creating beautiful lattes, standout craft-driven cocktails and curated beverage offerings.
• Strong communicator with exceptional emotional intelligence and active listening skills that foster a positive, collaborative culture.
• Unwavering integrity, leading by example, at all times, without exception.

Qualifications

• 5-8 years restaurant experience
• 2 years management experience, in a General Manager role
• Experience opening new restaurant location
• Ability to work in a standing position for long periods of time (up to 10 hours)
• Ability to reach, bend and stoop

Commitment Expectations

• 50-55 hours per week
• Available nights, weekends, and holidays as identified by brand leadership, to include promotional days, brand events, emergency, and PTO coverage
• Ability to work nights, weekends and holidays both planned and unplanned within reason, as needed

The Perks

As an URBN employee, your health and well-being are among our highest priorities. We offer the following comprehensive benefits package for full time employees, to include:

• Affordable medical, vision and dental coverage.
• Employer-matched 401(k) plan
• All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
• Qualified transportation credit
• Generous employee referral program and much more!

Pay Range

USD $90,000.00 - USD $110,000.00 /Yr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.