Water Filtration Maintenance Technician- On Call/As Needed

Service Technician

Since 1991, we have been dedicated to delivering the highest quality drinking water. Our first FreshPure Waters system received an incredible response, and today, our water is available in premier natural and organic food stores and co-ops across the United States and Canada. At FreshPure Waters, we proudly share your commitment to quality, sustainability, wellness, and environmental stewardship.

Provide scheduled preventative maintenance and emergency maintenance/repairs to the Company's equipment. The Service Technician will build positive relationships with customers and store management. The Service Technician will provide timely communication when the company requires emergency maintenance/repairs. The Service Technician will communicate with the company while on site during assignments and after each visit.

As a Service Technician for National Water Services (the Company), the Employee's main duties will include, but are not limited to:

• Maintain good workmanship practices.
• Assure that the FreshPure dispensing cabinet area and backroom processing area are dry, tidy and clean upon departure.
• Provide preventative maintenance: Changing filters, UV lamps, batteries, tanks, upgrading equipment.
• Provide Troubleshooting: Reading and reporting pressure gauges and flow meters, detecting leaks, using a multi-meter, performing water sample tests such as TDS and pH.
• Make repairs: stop leaks, tighten fittings, replace fittings, valves, tubing, electrical wires, and components.
• Receive a Work Order/Service Request for work that needs to be completed.
• Communicate with Supervisor on time-frame for completing the Work Order/Service Request.
• Call Supervisor for instructions on completing the work while onsite.
• Complete all Work Orders/Service Request.
• Call Supervisor when s/he arrives onsite to complete the work.
• Ensure the system is fully operational and that there are no leaks when the Work Order/Service Request is complete.
• Communicate with the store personnel and relay information from the Company to the store personnel.
• Sign the water dispensing cabinet store Inspection Card posted on the side of the water dispensing cabinet. Note: This form must be signed every time you service the equipment.
• Report and correct any additional conditions that impact the system functionality, equipment serviceability, appearance and/or customer dispensing experience.
• If the Employee needs to purchase any materials (including parts and cleaning solutions), they must receive prior authorization from the Company. The Employee will be reimbursed for the cost of purchasing any material (store receipt must be submitted). The time spent driving to and from the store will be compensated at the Employee's applicable hourly rate of pay. The Employee will also receive mileage reimbursement.
• May have occasional emergency service calls during normal (or off) business hours.
• The Company's goal is to have a Service Technician onsite within 24-48 hours or sooner for emergency calls.
• Taste the water.
• Call Supervisor before leaving the store location.

Every position at the Company is responsible for providing quality customer service to our customers and the store's customers.

H.S. Education or GED. Electrical, Plumbing, and Mechanical skills. Communication, comfortable using various modes of technology, and the ability to build and maintain relationships with customers and store management.

Phone, email or other technology contact with Regional Service coordinators, Field Service Manager and/or other personnel. Contact with the Company's customers and the store's customers.

Must continuously (66% to 100% of a work day) standing on various types of floors, lifting 10 pounds or less, repetitive use of foot control, individually and both, repetitive use of hand, individually and both, simply/light grasping, individually and both, firm/strong grasping, individually and both.

Must frequently (34% to 66% of a work day) walking, waist bending while standing, climbing, making use of bilateral upper extremities and hands in reaching above shoulder level, kneeling, lifting up to 25 pounds, use wrist rotation/deviation, twisting and bending of the neck forward.

Must occasionally (1% to 33% of a work day) sitting, pushing or pulling with legs, arms or body, lifting 26- over 100 pounds, 1% of time: operate heavy equipment/exposure to dust on equipment.