Salesforce Programmer Analyst 4

Salesforce Programmer Analyst 4We are seeking a highly experienced Salesforce Programmer Analyst 4 to support the Virginia Department of Social Services (DSS) in Glen Allen, Virginia. This hybrid contract opportunity focuses on enhancing, maintaining, and remediating defects in a recently developed Salesforce application that has been released to production. The ideal candidate will bring extensive hands-on expertise in Salesforce Service Cloud, Apex development, Lightning Web Components (LWC), declarative configuration, Copado CI/CD, and Agile development practices. The successful candidate will collaborate with development and DevOps teams to deliver reliable Salesforce enhancements, improve application stability, and maintain effective release management processes. This position requires on-site attendance every Monday and Thursday at the Glen Allen office.Qualified candidates should demonstrate at least eight years of relevant Salesforce development experience, including Salesforce Service Cloud, Apex classes, Lightning Web Components, and enterprise application support. Applicants must have practical experience with Copado, Jira, Salesforce configuration, production defect remediation, and application deployment processes. Candidates must confirm their ability to work on-site in Glen Allen, Virginia, every Monday and Thursday and physically reside within the United States throughout the assignment.The Salesforce Programmer Analyst 4 will support the Virginia Department of Social Services by developing enhancements, troubleshooting production issues, and remediating defects in an existing Salesforce application. This role requires advanced Salesforce development expertise, including Apex classes and triggers, Lightning Web Components, Salesforce Flows, and declarative configuration tools. The analyst will apply a configuration-first approach, prioritizing standard Salesforce capabilities before introducing custom code. The successful candidate will use Copado to support continuous integration, deployment pipelines, source control, and release management across Salesforce environments. The position also involves writing and maintaining Apex unit tests, investigating production defects, and collaborating with DevOps personnel to improve application quality and stability. Additionally, the analyst will use Jira to document user stories, acceptance criteria, defects, and design changes while maintaining technical documentation for application enhancements and releases.Responsibilities:Salesforce Application Development & EnhancementDevelop, maintain, and enhance Salesforce Apex classes, triggers, and Lightning Web Components.Build and support Salesforce functionality that meets documented business and technical requirements.Develop solutions within Salesforce Service Cloud environments.Modify and improve existing Salesforce applications to address production issues and new business requirements.Support modernization activities involving the replacement of legacy Aura components with Lightning Web Components.Declarative Salesforce ConfigurationApply a configuration-first approach to Salesforce application development.Develop and maintain Salesforce Flows, validation rules, page layouts, and permission sets.Evaluate declarative functionality before implementing custom Apex or LWC solutions.Support migration from legacy Process Builder functionality to modern Salesforce automation tools.Maintain effective application configuration and access control practices.Copado CI/CD & Release ManagementUse Copado to manage Salesforce source control, deployment activities, and release pipelines.Support continuous integration and continuous delivery processes across Salesforce environments.Collaborate with DevOps teams to coordinate deployments and resolve release-related issues.Troubleshoot deployment failures, configuration conflicts, and application defects.Maintain accurate deployment notes and release documentation.Production Support & Defect RemediationInvestigate, troubleshoot, and resolve defects affecting Salesforce applications in production.Analyze application behavior to identify root causes and implement appropriate fixes.Collaborate with technical teams to triage issues and prioritize remediation activities.Validate application changes to reduce the risk of recurring defects.Support ongoing application stability, reliability, and maintainability.Apex Testing & Quality AssuranceDevelop and maintain Apex unit tests for custom Salesforce functionality.Ensure code changes meet applicable Salesforce organization code-coverage requirements.Support testing and validation of application enhancements and defect fixes.Identify and resolve issues discovered during development, testing, and deployment.Follow established development and DevOps quality assurance practices.Agile Delivery & Jira ManagementUse Jira to create and maintain user stories, acceptance criteria, defects, and development tasks.Document technical and functional design changes for enhancements and defect remediation.Collaborate with Agile delivery teams to clarify requirements and coordinate development activities.Track development progress, defect resolution, and implementation activities.Maintain clear communication regarding development priorities and delivery status.Technical Documentation & CollaborationDevelop and maintain technical design specifications, deployment notes, and release documentation.Document Salesforce application changes, configurations, and development decisions.Collaborate with developers, DevOps engineers, business stakeholders, and other technical personnel.Communicate technical issues and proposed solutions clearly and professionally.Support knowledge sharing and continuous improvement of Salesforce development practices.