PMG Customer Service Representative

Join Our Team R.K. Tongue Co., Inc. is an expertise and service-driven insurance agency and brokerage based in Baltimore, Maryland. Founded in 1911 to serve the insurance needs of association members, we have maintained and enhanced our competency in the association realm while growing to be recognized as a leader in the Mid-Atlantic specializing in working with healthcare providers, professionals of all types, Federal, State and Municipal employees, small and mid-size business, as well as the general public. We draw from a uniquely broad range of knowledge and talent to provide comprehensive property & casualty and life & health insurance solutions from an array of highly respected insurance companies. We are seeking a qualified professional for the role of Customer Service Representative located at brand new White Marsh Office. Responsibilities:

• Quality servicing of clients
• Assist clients with policy questions and issues
• Obtain missing/additional information from clients for renewal insurance

applications * Process new business policies, endorsements, renewals, and cancellations using various insurance company web portals and internal agency management system

• Assist clients with billing and payment issues
• Handle, process, and follow-up on claims
• Create certificates of insurance
• Educate and recommend available protection to complement new and existing

policies

• Develop strong customer relationships
• Other duties as assigned

Requirements: * Excellent communication skills, particularly the ability to listen, understand, and explain insurance information to policyholders and others * Good interpersonal skills for responding to inquiries with an excellent telephone manner

• Good organization and decision-making skills
• Valid MD Property/Casualty and Life/Health Insurance license,
• Excellent computer and math skills

As a Customer Service Representative, you will receive:

• Competitive compensation
• Company sponsored Group Health, Dental, Vision, STD & Term Life Insurance
• Health Savings Account
• Flexible Spending Account (Medical and Dependent Care)
• Paid Time Off
• Company sponsored 401K Retirement Plan with match
• Tuition reimbursement
• Ongoing training and support
• Professional growth opportunities

Compensation: $18.00 - $24.00 per hour

AN INDEPENDENT INSURANCE AGENCY SINCE 1911.

We deliver financial independence by fostering trusting relationships with our customers, partners, and employees.

THE FIRM.

Named after its founder Raymond K. Tongue, Baltimore-based R. K. Tongue Co., Inc. has continuously operated as an independent insurance agency since 1911. Today, the agency remains independent and privately held.

OUR DIVISIONS.

R. K. Tongue is organized into practice groups to meet the unique needs of our varied clientele and deliver niche expertise. Our practice groups are Professional & Commercial Markets, Group Benefits, Personal Lines, and Worksite/Voluntary Benefits Marketing. Each division is independent and geared specifically toward effectively serving its unique clientele, but these groups will often partner to deliver multi-product expertise to clients that benefit from a “one stop shop” approach for every insurance and benefits need. We love a challenge and all RKT practice groups relish an opportunity to help our clientele with “odd shapes and sizes” coverages.