Technical Services Specialist

Description The scope and responsibilities of the Technical Services Specialist encompass the following: Technical Services Department Responsible for data entry of case information Responsible for data entry of warranty information Maintain multiple warranty databases for products Data entry for multiple associated databases (TINA, Maximizer, etc.) Learn product lines and product applications Receive and validate technical inquiries from Sales, Marketing, and Education Teams Respond to technical inquiries, with assistance from Technical Services Team, Product Development Team, Product Management, and/or Director of Technical Services when required Draft TINA Database entries for common questions and technical updates Maintain administrative files with respect to deadlines and schedules of projects and activities Participate in development of new, and improvement of existing, Technical Services processes Participate in Schluter business development projects, as required Participate in training as required (receiving and providing) Special projects, as requested by management Laboratory Related Responsibilities Participate / execute laboratory testing in accordance with industry standards or as required by “custom” testing Evaluate testing data and provide reports based on results Work with Lab personnel and in laboratory to maintain DITRA-HEAT test equipment Special projects, as requested by management Requirements General computer skills – Email, Microsoft Office (Word, Excel, Power Point), databases Works well in a team environment as well as individually Basic understanding of electrical concepts Motivated self-starter Detail-oriented with strong organizational skills Strong communication skills, written and verbal College degree or equivalent work experience preferred Tile Installer / Construction - at least five years’ experience preferred Project Management experience desired COMPANY BENEFITS Generous PTO 10 Paid Holidays Medical, Dental, Vision Insurance Guaranteed Biannual Bonuses 401k with Company Match Company Paid Life Insurance Annual Raises Room for Advancement COMPANY DESCRIPTION Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG, and want to be part of what makes our products-- extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit. "Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base pay offered will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for additional benefits to the base pay range listed above. Schluter Systems L.P. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr