Customer Support Rep

Role: Customer Support Rep

Company: CABS Heating & Air Conditioning

Location: West Sacramento, CA

Pay: $19-$23/hour, depending on experience + spiffs

Schedule: You'll work a full-time schedule anytime between our business operation hours of 7 a.m.-7 p.m. Monday - Friday. Occasional weekend work may be required on Saturdays, and you'll be notified of any additional hours or schedule changes. You can expect your schedule to change seasonally.

Your Role at CABS Heating & Air Conditioning:

• Generate new business: Your primary goal is to generate new business opportunities by re-engaging with existing customers. You'll use our comprehensive customer database in ServiceTitan to reintroduce our services and drive business growth.
• Build relationships: While using company-provided scripts, you'll focus on building genuine relationships rather than traditional cold-calling. You'll strengthen connections with existing clients through personalized outreach.
• Manage the sales pipeline: You will schedule follow-up calls and manage the sales pipeline effectively within ServiceTitan, ensuring all sales activities and customer interactions are accurately recorded and maintained.
• Provide exceptional customer service: You'll prioritize and manage outbound calls and address customer questions or concerns to ensure a positive experience and foster long-term loyalty.
• Team collaboration: Your role is crucial in coordinating with internal teams, including customer service and technical support, to guarantee seamless service experiences for our customers.

Our Ideal Customer Support Rep:

• High school diploma or equivalent
• 2+ years of phone sales and customer service experience
• Strong communication and interpersonal skills
• Basic computer skills, including proficiency with CRM software
• Geographic knowledge of the service area and the ability to read maps

Preferred Qualifications:

• Experience in the HVAC industry
• Experience using ServiceTitan or similar CRM systems

ABOUT OUR TEAM:

At CABS Heating & Air Conditioning, we strive to be the most trusted and respected residential HVAC company in West Sacramento. As a company dedicated to environmental consciousness, we prioritize honesty and integrity in all our customer interactions. Our employees are the core of our business, and we are committed to providing them with an exceptional work environment. We view our team as family, and we express our gratitude for their dedication by offering competitive benefits, flexible schedules, and opportunities for professional growth. If you're seeking a company where you can thrive and develop your career, you've come to the right place!

WHAT WE OFFER OUR CUSTOMER SUPPORT REP:

• Health, dental, and vision
• 401(k) with company match
• Paid time off (PTO)
• 5 paid sick days
• 6 paid holidays
• Paid vacation
• Birthday pay
• Growth opportunities
• Company and team events
• Performance or annual bonuses
• Continued training and certifications

JOIN OUR TEAM AT CABS HEATING & AIR CONDITIONING!

We don't just talk about the reward and support-we prove it. Let us show you that we've got your back like you'd have ours. Fill out our initial 3-minute, mobile-friendly application for our Customer Support Rep position today!