Cloud Service Desk Engineer

Job Description

Job Description

RiVidium Inc. is seeking a highly qualified Cloud Service Desk Engineer to support a federal client. This position is contingent upon contract award and funding approval. As such, this job posting is intended to identify qualified candidates for a potential future opportunity and does not represent a currently available position. The successful candidate will serve as a senior technical contributor responsible for engineering-level escalated service desk support for cloud/endpoint issues, device enrollment, compliance status, identity/access issues, telemetry validation, and operational runbooks; excludes routine tier 1 help desk.

Primary Responsibilities:

• Provide technical leadership within assigned engineering discipline.
• Design, implement, document, and continuously improve enterprise engineering solutions.
• Collaborate with Government stakeholders and cross-functional engineering teams.
• Support operational readiness, modernization, troubleshooting, and knowledge transfer.
• Develop technical documentation, standard operating procedures, and implementation guidance.
• Participate in engineering reviews, reporting, and continuous improvement activities.

Required Qualifications:

• Active Top Secret (TS) security clearance, Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity, 6+ years engineering support for cloud/endpoint environments; experience with M365, Intune, endpoint compliance, identity support, and escalated troubleshooting.

Education / Certifications:

• Bachelor's degree or equivalent; Microsoft endpoint/cloud support certifications preferred.

Security Clearance:

• Active Top Secret (TS) security clearance required.

Compensation: $120,000.00 - $145,000.00 annually

The listed salary range represents a general guideline; however, RiVidium Inc. considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate?s experience, education, skills, and current market conditions. At RiVidium Inc. it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.