Industrial Service Leader - Burners & Combustion Tech

Select how often (in days) to receive an alert: Global Leaders in Advanced Combustion Technologies: Powering the Path to Sustainable Energy Cutting-edge combustion technologies for any heating and industrial application Capitalizing on the synergistic strength of our brands we provide advanced combustion solutions, engineered to cover an extensive range of power from 11 kW to 80 MW. Through elite engineering expertise, we transform complex technical challenges into tailored solutions, ensuring performance, efficiency, and reliability throughout the installation's lifecycle. Technologies supporting sustainability targets Driven by a perfect blend of experience and pioneering vision, we constantly evolve our combustion technologies to anticipate market demands. Our next-generation systems represent the pinnacle of our research: engineered to operate not only with traditional fuels but with the energy carriers of the future, such as biogas, biofuels, and hydrogen, our technologies actively empower our customers' energy transition An elite service network: the Burner Academy Present in over 100 countries, we know that advanced technology requires superior expertise. The Burner Academy is our center of excellence where technical knowledge of combustion dynamics is transferred to our global network. Through advanced theoretical and practical training, we ensure that every system always operates at its full potential, guaranteeing consistent performance and longevity. We are looking to strengthen our team at the earliest possible date with a YOUR RESPONSIBILITIES Technical and disciplinary leadership as well as further development of the service team in the industrial burner sector and the dispatching department Active contribution to shaping the service and growth strategy Management and optimization of service operations with regard to quality, cost efficiency, and customer satisfaction Expansion and qualification of the service team in line with strategic objectives Monitoring and further development of relevant service KPIs Analysis and continuous improvement of service processes and internal workflows Close collaboration with Sales, Production, and Technical Order Processing Ensuring resource and deployment planning of service technicians through Industrial Dispatching Support with complex technical issues and escalation cases Participation in standardizing service offerings and documentation Budget responsibility for the Industrial Service division in Germany YOUR QUALIFICATIONS Completed technical training or university degree in mechanical engineering, process engineering, energy engineering, electrical engineering, or a comparable qualification Several years of experience in an industrial service environment, ideally in the field of burner, combustion, or thermal process technology Proven leadership experience in service or technical field operations Strong leadership, communication, and organizational skills Experience working with KPIs and performance management High affinity for processes and experience in optimizing service workflows Structured, solution-oriented working style and customer-focused mindset Confident handling of ERP/service management systems is an advantage Willingness to travel to a moderate extent Business-fluent German skills and fluent English skills desirable YOUR BENEFITS Responsible leadership position with significant scope for decision-making Opportunity to actively develop the team and processes Technically challenging industrial environment Short decision-making paths and collaborative working atmosphere Attractive compensation, vacation and Christmas bonuses Structured onboarding and individual development opportunities Company car for private use and modern technical equipment (smartphone and laptop) Vacation: 30 days, special leave for special occasions, Christmas and New Year's Eve off, as well as paid child sick days Benefits: employer-funded company pension scheme, company health insurance, company doctor, and health management Employee discounts, partnerships such as JobRad and corporate benefits, and company events Have we sparked your interest? Then apply now via our online portal to Mrs. Sandra Kunz. ________________________________________________________________________________________________________________________ IHRE AUFGABEN IHRE QUALIFIKATIONEN IHRE VORTEILE #J-18808-Ljbffr