Warehouse Operator - Clerk

Position Summary Schedule: 1A/6:00am-6:30pm Sun/Mon/Tues and every other Wednesday. The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. Major responsibilities include timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The clerk is responsible for accurate input of information concerning orders, shipments, receipts, physical inventories, ensuring that shipping and receiving documents and functions are completed accurately and on time. Essential Duties and Responsibilities Customer Service Process all customer orders in a timely and accurate manner. Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork. Coordinate special, last‑minute shipping requests with operation department, expediting any order as necessary. Prioritize customer orders according to scheduled pick‑up time or pier cutoff. Furnish shipping and tracking information as required. Customer Interfacing Activities Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner. Report customer feedback to management, including any signs of customer dissatisfaction. Clerical Oversee all paperwork associated with orders and maintain the corresponding files. Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties. Data Entry Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner. Documentation Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities. Assist in resolving any discrepancies. Collect all documentation for inbound freight and route to the proper record‑keeping unit. Comply with all DSV Work Instructions. Quality Control Responsibilities Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies. Stack, package, shrink wrap, and label product(s) as defined by Standard Operating Procedures. Safety, Housekeeping, and Compliance Execute all safety protocols and accomplish all job tasks in a manner that promotes safety. Maintain cleanliness and orderliness of the facility; assist in security of the warehouse. Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards. Other Duties (Site Specific) Other clerical duties, including backup support as assigned. Perform other duties as assigned. Work overtime as dictated by business whether mandatory or voluntary. Supervisory Responsibilities None. Minimum Required Qualifications Education and Experience Must have a high school diploma or general education degree (GED). Certificates, Licenses, Registrations or Professional Designations None. Other Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months which can range from mild to moderate. Skills, Knowledge and Abilities Computer Skills Basic computer skills. Working knowledge of computerized applications (Microsoft Suites). Language Skills English (reading, writing, verbal). Mathematical Skills Basic level. Other Strong attention to detail, accuracy and accomplish job tasks in a timely manner. Good verbal and written communication skills. Preferred Qualifications Previous customer service experience including phone calls, and operating office equipment. Physical Demands Bending, occasional. Walking and standing, frequent. Sitting, constant. Ability to lift/carry/push/pull 11-20 pounds. Reach above shoulder, squat, or kneel as required. Work Environment The employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Benefits Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr