Desktop Technician - Los Angeles, CA

Overview Planned Parenthood Los Angeles is seeking an experienced Desktop Support Specialist with excellent technical skills to work full-time in our Downtown Los Angeles Headquarters. The technician manages end user device support and acts as an additional point of contact for technical support, delivering Tier 1, 2, and 3 assistance in collaboration with the Help Desk and Infrastructure IT teams. This role offers hands-on support to users across the organization and contributes to special projects as required. The primary goal of the Desktop Technician is to ensure secure, maximum availability of technology resources for PPLA staff. The role involves both on-site and remote support, with emphasis on maintaining, upgrading, and troubleshooting desktop systems to enhance efficiency and performance. The technician is responsible for preventive maintenance, including ownership of specific end-user management systems such as Security, MDM, and other enterprise remote management platforms. By maintaining a secure and stable desktop infrastructure, the Desktop Technician guarantees the delivery of reliable, consistent, and secure services to all users, with a focus on security, reliability, and accessibility. About Planned Parenthood Los Angeles: Founded to provide information and care, Planned Parenthood Los Angeles (PPLA) is one of the largest providers of reproductive health care services in Los Angeles County. The PPLA team works to provide high-quality, affordable reproductive health care to women, men, and young people across the county. PPLA supports a culture of contributions to the Planned Parenthood mission. Qualifications High school diploma or equivalent required. Associate degree in IT-related field or relevant certifications (e.g., CompTIA A+, Network+) or equivalent experience preferred. ITIL experience or certifications highly preferred. At least 5 years’ experience as a Desktop Technician or in a similar IT support role with a strong background in Windows-based workstations and basic networking concepts for environments with at least 100 computers. At least 1 year hands-on experience with desktop management, software deployment applications, and remote support tools such as InTune. Minimum 5 years’ experience with Windows operating systems and common business applications. At least 3 years’ hands-on experience handling support and service requests using an Enterprise help desk ticketing system. Ability to meet Los Angeles County background check requirements via Live Scan fingerprint clearance. Reliable means of transportation for onsite and off-site work within LA County. Responsibilities Provide hands-on end user device support, including desktop, laptop, mobile and desk phone hardware and software troubleshooting, installations, and upgrades. Serve as an additional point of contact for the help desk, handling technical requests and providing remote support. Diagnose, maintain, upgrade, repair, and configure desktop systems, including setting up computer systems for new users throughout the organization. Monitor, log, and track assigned IT support tickets, escalating complex issues to appropriate IT staff as needed in accordance with department SOPs. Assist with software deployments and patching of desktop systems. Provide on-site technical support throughout the organization. Contribute to the maintenance of IT asset inventory, focusing on desktop hardware and software in accordance with department SOPs. Assist with A/V setup and support for Agency events at various locations. Participate in user training sessions on common desktop applications and IT procedures. Support basic network troubleshooting and connectivity issues. Assist with periodic after-hours maintenance windows for desktop systems. Collaborate with the IT team to improve desktop support processes and procedures. Maintain strong communication with Agency employees and IT staff, explaining technical concepts clearly and concisely. Support system security measures on desktop systems, including antivirus and security patch management. Participate in the on-call schedule. Compensation and Benefits Generous salary and benefits package includes medical, dental, and vision coverage for you and eligible dependents. Free basic life/AD&D policy with additional voluntary coverage options. Short Term Disability, Critical Illness and Accident policies. 403(b) Retirement plan with up to 3% employer match. Medical and Dependent Flexible Spending Account plans. Public Transportation and Commuter Pre-Tax Reimbursements. Generous vacation, sick, and holiday benefits. Hiring range: 32.21 - 38.65 per hour (Non-Exempt). Compensation Philosophy and Position Hiring Range: At Planned Parenthood Los Angeles we continuously work toward our value of "we respect and honor all people," which also relates to our compensation philosophy. PPLA recognizes that pay decisions have significant impact on staff, and we are committed to ensuring positions are described with competencies, duties, responsibilities, and qualifications and are compensated equitably, considering internal organizational equity and market data. Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including race, color, religion or religious creed, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender identity, age, sexual orientation, veteran or military status, and any other characteristic protected under applicable law. PPLA will consider qualified applicants with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring. #J-18808-Ljbffr