Business Analyst

Expert Technology Services

Business Analyst (Salesforce) - Phoenix, AZ (Local Candidates Only)

Location: Phoenix, AZ (Local Candidates Only)

Position: Business Analyst

Employment Type: Contract

Job Summary

We are seeking an experienced Business Analyst with Salesforce expertise to support business process improvements and technology initiatives. The ideal candidate will work closely with business stakeholders and technical teams to gather requirements, document processes, and implement Salesforce-based solutions.

Key Responsibilities

Gather, analyze, and document business requirements.
Translate business needs into functional specifications.
Act as a liaison between business and IT teams.
Perform gap analysis and recommend process improvements.
Support Salesforce configuration, testing, and enhancements.
Create process flows, data maps, and project documentation.
Conduct user training and support change management activities.
Work within Agile/SCRUM environments using Jira or Azure DevOps.

Required Qualifications

5+ years of Business Analyst, Systems Analyst, or IT Analyst experience.
Minimum 2 years of Salesforce experience.
Strong knowledge of Salesforce Sales Cloud or Service Cloud .
Experience gathering business and technical requirements.
Experience with Jira or Azure DevOps .
Excellent communication, analytical, and problem-solving skills.
Salesforce Administrator Certification (ADM 201) preferred.

Preferred Qualifications

Salesforce Business Analyst Certification.
Experience with Salesforce integrations, APIs, and data migration.
Experience managing large case management systems.
Knowledge of Salesforce reporting and dashboards.

Important Notes

Local Phoenix, AZ candidates only.
Candidate's current location must be clearly listed on the resume.
Must be available for an in-person interview within 1 week of posting close.
Must be able to start within 2 weeks of offer acceptance.
HireRight background check and drug screening required.

Required Skills: Salesforce, Salesforce Sales Cloud/Service Cloud, Jira or Azure DevOps, Business Analysis, Requirements Gathering, Agile/SCRUM, Salesforce Administration.

Apply

Vacancy posted 2 days ago

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