Maintenance Technician

Job Description

Job Description

The Opportunity
Description

Position Summary: The Maintenance Technician performs maintenance functions in the community, including rental units, residential common areas, office, grounds and parking lots. Requires a highly diversified base of knowledge and skills needed to maintain the property to satisfy ownership and management objectives.

Main Job Responsibilities:

• Painting
• Interior/exterior maintenance
• Lawn care
• Snow removal
• Replacement of lights
• Plumbing
• Electrical work
• Roof repairs
• HVAC system maintenance
• Appliance evaluation and repair
• Relocation of furniture/fixtures, etc.
• Cleaning
• Complete "turnover" of vacant apartments
• Inform Maintenance Supervisor of activities and bring solutions forward
• Complete all resident and site work orders as directed
• Schedule and oversee vendor work, when assigned
• Complete and submit all required paperwork in an accurate and timely manner
• Follow and adhere to all Wingate Companies’ policies, practices and procedures
• Regularly assess the property for safety and loss prevention
• Safely operate power equipment and hand-held tools such as snow blowers, leaf blowers or a power drill
• Follow Company maintenance policies and procedures at the property
• Perform any and all tasks as assigned by manager/supervisor
• Interact respectfully with other clients, visitors, organization staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services
• Provide a high level of customer service to internal and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving

Essential Skills and Abilities: (Describes the core skills, competencies, and characteristics that the candidate must display to be successful in this role)

• Basic familiarity with computers. Navigate at a basic level within web-based applications.
• Read, and write in English in order to understand basic instructions and take direction from supervisors; communicate effectively with clients, visitors and other organization staff; and respond to basic questions
• Understand spoken English in order to follow basic instructions and take direction from supervisors; communicate effectively in Basic English with clients, visitors and organization staff in response to routine questions
• Basic knowledge of fundamental concepts, practices and procedures with the ability to use in routine situations. Specialized knowledge not required.
• General knowledge of electrical, plumbing, appliances and HVAC
• Excellent customer service skills
• Possess good communication and interpersonal skills
• Decision Making: Decisions are based on specific instructions, standard practices and established procedures which generally require little or no supervision
• Problem Solving: Problems are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements
• Independence of Duties: Work is monitored by supervisor/manager. General instructions and procedures are provided.
• Flexibility/Adaptability: Work is fairly routine from day to day. Employee follows a set pattern with any changes being communicated by supervisor.
• Available to respond to weather, environmental or emergency maintenance calls after normal working hours
• Ability to participate in the emergency on-call rotation is required
• Demonstrate respect and regard for the dignity of all residents, families, visitors, vendors and fellow employees to ensure a professional, responsible, and courteous environment
• Commit to recognize and respect cultural diversity for all customers (internal and external)
• Communicate effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed

Required Education and Experience: (Describes the minimum education, training, knowledge and experience which are required to competently perform the job duties of this position)

• High School diploma or GED
• 1-3 years relevant work experience
• Computer proficiency is a plus

Certificates/Licenses/Registrations: (if applicable)

• CAMT Certification preferred

Work Environment & Physical Demands: (Describes the characteristics that represent the work environment the employee will encounter while performing the essential functions of this job. reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Interior and exterior work in all weather conditions as needed
• Constant need to be on feet and perform the following physical activities:
• Bend/Stoop/Squat/Kneel
• Climb stairs while carrying tools
• Push and pull
• Reach above shoulders
• Climb step ladder
• Grasp/Grip/Turn
• Lift/Carry up to 51 lbs. unassisted

What You Bring

• High school diploma or GED
• 1+ year of residential maintenance technician experience
• Skills in plumbing, electrical, painting, and HVAC
• Valid driver’s license
• Flexibility for on-call rotation and after-hours needs

Schedule & Requirements

• Monday to Friday, 8:30 AM to 5:00PM
• On-call rotation (with mileage reimbursement)
• Flexibility for schedule adjustments as needed

About Wingate Management Company

Wingate Management Company is an award-winning leader in real estate management, with nearly 60 years of experience and over 21,000 apartment homes across 18 states. We are committed to building thriving communities and empowering our team members to succeed.

Wingate is an Equal Opportunity Employer that values diversity and inclusion.