Product/Business Development, Senior Analyst-ONE Service

Job Title Product/ Business Development, Senior Analyst. ONE Service Job Type Full-time, Salaried Non-Exempt Reporting Structure Reports to the Director of Field Service Operations, North America Company Overview EAM-Mosca Corp., Hazle Township, PA, is a dynamic market leader in end‑of‑line automated packaging machinery and consumable strapping solutions. The company is privately held, enjoys a blue‑chip client base of highly successful North and South American manufacturing companies, and offers a portfolio of products for a variety of end‑use markets. Position Summary The Senior Analyst will work within a cross‑functional international team to further develop “ONE Service” aftermarket parts and service offerings. ONE Service is the MOSCA marketing term for the Aftermarket service department, its products and services. Roles And Responsibilities Support Aftermarket Service and parts sales by identifying opportunities for revenue growth through additional service offerings and upselling strategies. Develop and expand the aftermarket ONE Service offerings by monitoring and analyzing market trends and our customers' needs in the service sector. Plan and implement new service offerings, as well as aftermarket parts sales to improve existing service processes and offerings. Interface with various departments: Sales, Service, Parts, and Marketing. Analyze and prepare proposals for the introduction and optimization of new service processes; oversee aftermarket parts sales and future support implementation. Support ensuring compliance with quality and safety standards in the service area. Execute and comment on benchmarking analyses to determine best practices in the service sector. Develop customer feedback processes for continuous improvement of service offerings. Participate in industry‑related trade fairs and conferences for networking and training. Profile And Background Mechanical Engineering background or extensive Field Service experience. Bachelor’s degree in Business, Marketing or related major. Experience with business systems such as Power BI, AS400, Salesforce, and Microsoft Suite. Public speaking ability: can present information to internal and external customers. Awareness of basic mechanical processes and procedures. Bilingual skills a plus (English / Spanish). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr EAM-Mosca (Canada) Ltd.