All Shop Lead

All Shop Lead

The All Shop Lead serves as the senior technical expert within the Bike and Snow Service Center and is responsible for delivering exceptional service, maintaining quality standards, training technicians, and supporting the overall success of the service business.

This position performs advanced bicycle, ski, and snowboard service work while ensuring repairs are completed accurately, efficiently, and in accordance with company standards. The All Shop Lead works directly with customers to assess service needs, recommend solutions, and deliver an outstanding service experience.

In addition to technical responsibilities, this role assists with technician training, workflow coordination, quality control, and service department operations. The All Shop Lead serves as a key technical resource for customers, store associates, and leadership teams.

This position is ideal for an experienced bicycle and snow sports technician who enjoys hands-on work, customer interaction, mentoring others, and maintaining high standards of workmanship.

Scope Of Responsibilities

• Leads daily service operations within the Bike and Snow Shop
• Performs advanced bicycle repairs, ski tuning, snowboard tuning, and equipment assembly
• Assists with training and development of service technicians
• Maintains quality control standards for completed work
• Supports stores ranging from approximately 7,500 to 30,000 square feet
• Supports annual store sales volumes ranging from approximately $1 million to $9 million
• Serves as the primary technical resource for customers and associates

Essential Duties & Responsibilities

• Technical Service Excellence
• Perform advanced bicycle repairs, assembly, maintenance, and diagnostics
• Perform ski and snowboard tuning, mounting, adjustments, and repairs
• Ensure all work meets company quality and safety standards
• Maintain accurate and complete electronic service records
• Review completed work for accuracy and quality
• Customer Experience
• Consult with customers regarding repair needs and service recommendations
• Recommend products, parts, and services that enhance performance and safety
• Communicate repair timelines and expectations clearly
• Deliver exceptional customer service throughout the service process
• Training & Technical Development
• Assist with training and mentoring service technicians
• Share technical knowledge and best practices
• Support technician skill development and quality standards
• Participate in product clinics and technical training programs
• Operational Support
• Support online order fulfillment and assembly requirements
• Maintain service department organization and cleanliness
• Assist with inventory control and operational compliance
• Support company initiatives and store objectives

Requirements

• One year of lead shop experience or demonstrated experience serving as a senior technician
• Two years of bicycle shop, ski shop, service center, or related retail experience
• Strong knowledge of bicycle assembly, repair, diagnostics, ski tuning, and snowboard service
• Exceptional customer service and communication skills
• Strong organizational and time management abilities
• Ability to train and mentor technicians
• Passion for cycling, skiing, snowboarding, and outdoor recreation

Travel Requirements

• Minimal travel required
• Occasional participation in technical clinics, training events, and community activities

Compensation & Benefits

• Competitive hourly compensation
• Employee merchandise discounts
• Technical training opportunities
• Career development opportunities
• Comprehensive benefits package for eligible employees

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits

• Pay: Hourly Rate + Commission
• Health, Vision, and Dental Insurance
• Employer-Paid Basic Life Insurance
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal
• Paid Time Off (PTO)
• 401 (k) Plan + Company Match
• Employee Purchase Discount
• Company/Vendor sponsored Product Knowledge/Training Adventure trips