Market Grille Night Lead

Job Title Market Grille Clerk Department Market Grille FLSA Non-Exempt General Function Provides prompt, efficient and friendly customer service. Reviews and fills customer orders for the day. Handles food in a safe manner and ensures the work area is always clean and neat. Reporting Relations Accountable and reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Market Grille Department Manager; Assistant Market Grille Department Manager; Service Managers. Positions that report to you: None. Primary Duties and Responsibilities Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smile and greet customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Make an effort to learn customers’ names and to address them by name whenever possible. Assist customers by escorting them to the products for which they’re looking, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience. Answer the telephone promptly when called upon, and provide friendly, helpful service to customers who call including taking customer orders. Takes customer orders at the Market Grille counter. Work with co‑workers as a team to ensure customer satisfaction and a pleasant work environment. Review orders for the day. Handle food in a safe manner and ensure the work area is always clean and neat. Review the status and appearance of the food for freshness. Ensure that an adequate food supply is ready and on hand and develop or follow a production list. Anticipate product needs for the department on a daily basis. Prepare and replenish product as necessary. Pull product from cooler/freezer to prepare for cooking. Check in product, put product away, and may review invoices. Run the department registers and receive payment, make change, etc., where applicable. Remove trash in a timely manner. Maintain strict adherence to department and company guidelines related to personal hygiene and dress. Adhere to company policies and individual store guidelines. Report to work when scheduled and on time. Secondary Duties and Responsibilities Wash dishes as necessary. Order product and supplies as necessary. Price products for customers as necessary. Deliver orders as needed. Assist in other areas of store as needed. Perform other job‑related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. Ability to do simple addition and subtraction; copying figures, counting and recording. Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Education and Experience No education requirement. Six months or less of similar or related work experience. Physical Requirements Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision. Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, possible electrical shock and temperature extremes. Equipment Used to Perform Job Standard tools and equipment used in a kitchen environment including disposal, trash compactor, slicer, Hobart machine, grill, fryer, dishwasher, register system, ovens, rotisserie, knives, label maker, and company vehicle. Contacts Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections. Additional Information Employment is contingent upon the successful completion of a pre employment drug screen. Additional Considerations Night & Weekend Shifts Required. #J-18808-Ljbffr