Customer Service Representative

$20 per hour

ABR Employment Services Winona

Stevens Point, WI

Job Description
Job Description
Job Title: Customer Service Representative
Duration: Start asap – March 2027
Pay Rate: $20/hour
Schedule:
Shifts available: 7:00 AM – 3:30 PM or 8:00 AM – 4:30 PM
Training schedule: 8:00 AM – 4:30 PM (first two weeks)
Position Overview
We are seeking detail-oriented and customer-focused individuals to join our team as Seasonal Contact Center Agents. In this role, you will support member account management by handling inbound calls related to billing, payments, and account maintenance. This is a great opportunity for individuals who enjoy helping others, solving problems, and working in a fast-paced, team-oriented environment. Key Responsibilities
Respond to inbound calls regarding billing inquiries, payments, and account updates
Process payments and ensure accurate transaction handling
Maintain and update member account information, including email addresses, mailing addresses, phone numbers, and other demographic details
Review and verify member eligibility when handling termination requests
Ensure all required documentation and criteria are met before processing or escalating requests
Accurately document all interactions and updates in internal systems
Follow established policies, procedures, and business rules
Collaborate with internal teams to ensure a seamless member experience
Qualifications
Strong attention to detail and accuracy
Excellent communication and customer service skills
Ability to navigate multiple systems and resources efficiently
Must be very proficient with MS Office Suite
Comfortable handling confidential information
Ability to follow processes and work independently in a structured environment
Call center experience preferred
Training
Two-week paid training period
Training hours: 8:00 AM – 4:30 PM
Why Join Us?
Competitive hourly wage
Consistent weekday schedule
Valuable customer service and administrative experience
Supportive team environment
ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.PandoLogic. Keywords: Customer Service Representative, Location: Stevens Point, WI - 54481 , PL: 604212289

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Vacancy posted 2 days ago

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