Customer Experience Representative
AssuranceAmerica Managing General Insurance Agency, LLC
- # Customer Experience RepresentativeApplylocations: Atlanta: Tampa: McAllen: Birmingham: US NE Remotetime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR100367**JOIN THE ASSURANCEAMERICA TEAM**Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? *Join the AssuranceAmerica team.*For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds.**Customer Experience Representative**The **Customer Experience Representative** will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.This position requires someone who is enthusiastic about creating positive, solution-focused experiences for others, demonstrates a moderate level of technical proficiency, and maintains a confident and professional phone presence. The ideal candidate will build authentic rapport with agents and policyholders, delivering personalized support that reinforces the value of partnering with or being insured by AssuranceAmerica.This is a unique opportunity to join a growing company where your impact will be seen, and your career can flourish. High-performing team members in this role will have clear paths to advance within the Customer Experience department or explore new opportunities across other fast-growing areas of the business.**Please note: This position is hiring exclusively for the 12:30 p.m. – 9:00 p.m. ET shift.** Work arrangement depends on location: Atlanta, GA, McAllen, TX, Birmingham, AL and Tampa, FL are hybrid; Nebraska is fully remote. All arrangements are subject to business needs.**About the ROLE**Each day at AssuranceAmerica is different, but as a *Customer Experience Representative, you will:** *Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.** *Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.** *Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.** *Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.** *Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.** *Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.** *Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements – positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.***About YOU*** *You thrive in a fast-paced, technology-driven environment and can adapt quickly to changing demands.** *You’re confident making independent decisions by analyzing multiple data points and applying sound judgment.** *You consistently demonstrate integrity, professionalism, and accountability in everything you do.** *You collaborate well with others and contribute positively to a team-oriented culture.**Required** *Bachelor’s degree OR 3 years plus of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.** *Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making.** *Excellent PC skills.**Preferred** *Bilingual (English-Spanish).** *Experience in call center, inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach.***Physical Requirements*** Prolonged periods sitting at a desk and working on a computer.* Must be able to lift 15 pounds at times.* Must be able to navigate various departments of the organization's physical premises.
- J-18808-Ljbffr AssuranceAmerica Managing General Insurance Agency, LLC
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Representative in Mcallen, TX vacancy
$750 per week
...help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative assistant roles...SuggestedPart timeCasual workRemote workFlexible hoursAFG
Mcallen, TX3 days ago- ...Category : Customer Service/Support This position will be located on-site in McAllen, Texas. As a Banking Customer Support Specialist... ...resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service...SuggestedOngoing contractLocal areaShift work
Teleperformance USA
Pharr, TX1 day ago $11 - $13 per hour
.... At David's Bridal, we empower our customers and our employees to stay true to their... ...happenapply today! The Customer Service Representative (CSR) is responsible for interacting... ...consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager,...SuggestedHourly payPart timeDavid's Bridal
Mcallen, TX4 days ago- ...Category : Customer Service/Support This position will be located on-site in McAllen... ...ensure a seamless and positive customer experience. This role is ideal for individuals passionate... ...As a customer service representative, you will be responsible for finding innovative...SuggestedOngoing contractLocal areaShift work
Teleperformance USA
Pharr, TX3 days ago - ...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged,... ...Great if you have: Retail and customer service experience Sales associate or cashiering experience High school...SuggestedWeekly payTemporary workLocal areaFlexible hoursShift work
Circle K
Mcallen, TX4 days ago $20 per hour
...consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. Customer Service Representatives... ...in English/Spanish Preferred Qualifications Experience : 6+ months of customer service experience; 6+ months...Local areaVisa sponsorshipShift workNight shiftSpectrum Financial Services
Mcallen, TX5 days ago- ...consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. Customer Service Representatives... ...in English/Spanish Preferred Qualifications Experience : 6+ months of customer service experience; 6+ months...Local areaVisa sponsorshipShift workNight shift
Spectrum
Mcallen, TX2 days ago - ## Customer Experience RepresentativeApplylocations: Atlanta: Tampa: McAllen: Birmingham: US NE Remotetime type: Full timeposted on: Posted... ..., skills, and backgrounds.**Customer Experience Representative**The **Customer Experience Representative** will serve as...Remote workShift work
AssuranceAmerica Managing General Insurance Agency, LLC
Mcallen, TX2 days ago $790 per week
...Searching for a customer service job? Before you apply — this pays you to share your opinion, not answer phones. No customer service experience needed. Focus Group Panel is real market research — actual companies paying for honest feedback on their products and services...Full timePart timeRemote workFocus Group Panel
Pharr, TX2 days ago$18 per hour
...and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving... ...with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Typical Day Answer incoming...Hourly payAustin Community College
Mcallen, TX3 days ago$18.5 per hour
...Immediately hiring Part Time Bilingual Customer Service Representatives at Answer One! Through our dedicated Customer Service Representatives at... ...customer service and communication skills will create positive experiences for our customers. Your punctuality and dependability...Part timeWork at officeImmediate startShift workWeekend workEmergencyMD
Mcallen, TX4 days ago- ...Remote Travel Customer Service Representative About the Job About The Role Rudyb Travel is seeking a Travel Customer Service Representative... ...-up—ensuring a seamless, personalized, and high-quality experience. This role is ideal for someone who is detail-...Remote work
Rudybtravel
Pharr, TX4 days ago $50k - $55k
...We're Hiring! Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State...Hourly payFor contractorsWork at officeFlexible hoursChristina Lopez - State Farm Agent
Mcallen, TX3 days ago- ...attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do... ...The Loan Consultant I provides exceptional customer experience while providing personal loan solutions. This position focuses...Work at office
Lendmark Financial Services
Mcallen, TX5 days ago - ...Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate... ...solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer...
Aqua Clear Water Solutions
Mcallen, TX11 days ago - ...Billing Specialist As a billing specialist with Bobby Palacios State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help...For contractors
Bobby Palacios - State Farm Agent
Pharr, TX2 days ago $60k - $75k
...not comfortable with sales* Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes,"...For contractorsWork at officeFlexible hoursState Farm
Mcallen, TX2 days ago$18 per hour
...on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers... ...competitors Support efforts to enhance the customer experience through every transaction Working Conditions ~ Office...Work at officeLocal areaVisa sponsorshipSpectrum Financial Services
Pharr, TX3 days ago$10 - $15 per hour
...Job Description Job Description Assist customers with selecting wireless plans, devices, and accessories Activate new lines,... ...Requirements Previous retail, sales, or customer service experience is a plus Wireless industry experience (Boost Mobile, Cricket...Hourly payFlexible hours- ...Maximus is currently seeking Customer Service Representatives to support the Federal Emergency Management Agency (FEMA). FEMA's mission is to help... ...6) months of customer service/secretarial/telemarketing experience required Ability to pass a federal background check...Contract workTemporary workRemote workWork from homeHome officeShift workNight shift
Stryker
Mcallen, TX3 days ago - ...Customer Service Representative (CSR) Location: McAllen, Texas Pay Classification: Salary Pay grade: 5 Job code: 3012 Reports to: Customer Service... ...oral and written communication skills. 1 year of experience in clerical position and/or in customer service support...Part timeImmediate startFlexible hours
Reveam
Mcallen, TX3 days ago - ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions...Contract workPart timeLocal area
Family Dollar
Mcallen, TX5 days ago $8 - $9 per hour
...Customer Service Representative Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions... ...To The Table: Previous customer service or sales experience in a retail environment Exceptional customer service...Hourly payWork at officeLocal areaFlexible hoursPostNet
Mission, TX2 days ago- ...Customer Service Representative - State Farm Agent Team Member Successful State Farm Agent is seeking a qualified professional to join their winning... ...value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast...Hourly payFor contractors
Julian Garza - State Farm Agent
Alamo, TX2 days ago - ...McAllen, Texas, is seeking a vibrant individual for a sales position. This role provides the opportunity to deliver exceptional customer experiences and engage with the public, contributing positively to the community. Key responsibilities include building customer...Flexible hours
Christina Lopez - State Farm Agent
Mcallen, TX2 days ago - ...Serve as a guide to enhance the customer buying experience. Conduct interviews at the customer’s pace, to discover customer preferences, needs, and buying motives. Matches customer needs with model and equipment and presents vehicle in terms of customer’s interest. Offers...Monday to Friday
Hacienda Ford
Mcallen, TX1 day ago $17 - $19 per hour
...operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-... ...-leading organization. We’re hiring Bilingual Call Center Representatives to support diverse client projects across industries. If...Full timeContract workTemporary workCasual workWork at officeLocal areaRemote workShift workValor Intelligent Processing, LLC
Mcallen, TX3 days ago$17 - $19 per hour
...operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-... ...-leading organization. We’re hiring Bilingual Call Center Representatives to support diverse client projects across industries. If...Full timeTemporary workCasual workWork at officeLocal areaRemote workShift workValor Intelligent Processing
Mcallen, TX3 days ago- ...business services company, is hiring Bilingual Call Center Representatives for remote work. Candidates should be fluent in English... ...career growth opportunities. Join MCI and contribute to shaping exceptional customer experiences while growing your career! #J-18808-LjbffrRemote work
MCI
Mcallen, TX2 days ago - ...Customer Service Representative (Celebration Advisor) There are tons to learn about liquor, beer & wine and have some fun along the way! Immediate... ...up to 50 lbs. Extra Awesome: ~1 year of retail experience or customer service experience ~ Prior liquor, beer...Immediate startFlexible hoursAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Representative. Be the first to apply!
Related searches
- client relations specialist Mcallen, TX
- customer service expert Mcallen, TX
- customer service representative insurance Mcallen, TX
- customer service officer Mcallen, TX
- service representative Mcallen, TX
- immediate hire customer service representative Mcallen, TX
- remote customer service agent Mcallen, TX
- customer relations associate Mcallen, TX
- customer service specialist Mcallen, TX
- customer support agent Mcallen, TX