Account Specialist

Account Specialist

Amsted Rail is seeking a detail-oriented and customer-focused Account Specialist to join our team. In this role, you will deliver exceptional order-to-invoice support for our OEM and Aftermarket customers, ensuring accuracy, efficiency, and a best-in-class service experience. As a key partner to Sales, Production, Quality, Invoicing, Accounts Receivable, and Shipping, you'll help drive operational excellence and strengthen customer relationships. This position is ideal for someone who thrives in a process-driven environment, communicates proactively, and enjoys collaborating cross-functionally to solve problems and keep customers informed.

Key Responsibilities:

• Serve as the primary point of contact for assigned accounts, managing order receipt, confirmation, and entry into the ERP system.
• Research material availability, confirm pricing, determine shipping methods, and ensure orders are processed accurately and on time.
• Prepare and process customer quotes by reviewing historical data and partnering with Sales or the Commercial personnel.
• Collaborate with Master Schedulers and Planners to monitor order status, coordinate changes, and confirm delivery dates.
• Communicate proactively with customers when issues arise and work to resolve concerns promptly.
• Partner with the Quality Department to manage discrepancies, address product issues, and generate RMAs when needed.
• Prepare Export Compliance and customs documentation for international shipments.
• Work with the Credit Department to resolve invoice or payment discrepancies.
• Maintain organized and accurate electronic records of customer communications and order-related documentation.
• Build strong, positive relationships with customers through clear, responsive, and professional communication.
• Adhere to all company safety procedures and Standard Operating Procedures.

Qualifications:

• Associate's or Bachelor's degree preferred
• Prior customer service experience, preferably within a manufacturing environment
• Experience with SAP or another ERP system preferred
• Strong written and verbal communication skills
• Excellent problem-solving abilities with a solutions-focused mindset
• Proficiency in Microsoft Excel, Outlook, and Word
• Ability to prioritize, multitask, and meet tight deadlines
• Strong attention to detail and time-management skills
• Ability to work collaboratively across teams and maintain effective working relationships

What we offer you:

The base salary range for this position is $59,877 to $70,000. The exact salary will vary based on factors such as experience, skills, education, and location. In addition to base salary, this role is eligible for participation in a competitive bonus program based on individual and company performance. Amsted Rail offers a comprehensive and highly competitive benefits package designed to support employees' health, well-being, and long-term financial security. Available benefits include:

• Medical, Dental, Vision, and Prescription Drug coverage
• Life insurance, short-term and long-term disability coverage
• Employee Stock Ownership Plan (ESOP) Amsted Rail is 100% employee-owned
• 401(k) plan with employer match
• Employee Assistance Program (EAP) and additional wellness resources
• Tuition reimbursement, education assistance, and career development programs
• Fitness membership reimbursement and health/well-being reimbursements
• Charitable gift matching and volunteer opportunities
• Paid time off, including vacation, sick leave, and floating holidays

Amsted Rail is an Equal Opportunity employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.