Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Experience Specialist

$50k - $70k

Guidde

Overview Be among the first 25 applicants. Guidde is a dynamic startup at the forefront of the KnowledgeOnDemand transformation. Our platform uses AI technologies, including NLP and Computer Vision, to enable organizations to create high-quality how-to videos in seconds. With over 2,500 paying organizations and significant time and ticket reductions, Guidde is rapidly scaling. The Ideal Guidder is clear, impactful, and focused on delivering value. We blend a startup environment with a team-oriented approach, prioritizing customer success. We value doers who listen, show up ready to play, and thrive in a collaborative setting. Location & Schedule Location: NYC, NY – Hybrid position Work Hours: 11 AM – 8 PM ET Eligibility Applicants must have legal authorization to work in the U.S. without sponsorship. What you will do Support customers by answering product questions, troubleshooting issues, and ensuring they get the most out of Guidde Work closely with the CX Team Lead and teammates to implement strategies that enhance customer satisfaction Gather customer feedback and collaborate with Product and Engineering to drive platform improvements Create and maintain internal and customer-facing documentation to improve knowledge sharing and self-service options Identify patterns in customer needs and help influence improvements to both support processes and product experience What you\'ll need to thrive 3+ years of experience in customer support in a SaaS startup Native-level English (spoken and written) with excellent communication skills Strong analytical and troubleshooting abilities, with a proven knack for problem-solving Empathy and the ability to “read between the lines” to understand customer needs beyond what is written A passion for mastering the product and providing clear, effective guidance to customers Ability to work independently, take initiative, and proactively tackle challenges Bonus: Experience with video platforms, Intercom, JIRA, HubSpot, or working in a remote environment Your journey with Guidde Leave Your Mark: Contribute meaningfully to our growth story. Work Your Way (Hybrid): Enjoy a flexible work arrangement based in Tel Aviv/NYC. Innovate Together: Be part of a collaborative and forward-thinking team. Fuel Your Growth: Access opportunities for professional development and advancement. Your Value Matters: Receive a competitive compensation and benefits package. Salary Range: $50,000 - $70,000 OTE. Note: The following items appear to be unrelated job postings and are not part of this role: Manhattan, NY postings for various positions, and general recruitment messages. #J-18808-Ljbffr

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Experience Specialist in New York, NY vacancy
  • $21 - $25 per hour

     ...Customer Experience Specialist The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you... 
    Suggested
    Hourly pay
    Full time
    Flexible hours
    Afternoon shift

    The RealReal

    New York, NY
    1 day ago
  • $14 - $26 per hour

     ...to $26-hr] - As a Grocery Associate at Walmart, you'll: Help customers find the products they are looking for; K... FT Call Center Representative...  ...TJX - - Responsibilities: Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized... 
    Suggested
    Full time
    Part time
    Work at office
    Immediate start
    Remote work
    Work from home
    Relocation package
    Night shift

    American Resource Guru

    New York, NY
    3 days ago
  •  ...dedicated retail associate. Responsibilities include assisting customers, managing sales transactions, and maintaining store appearance...  ...should possess strong customer service skills and previous experience in a retail environment. This position offers medical, dental,... 
    Suggested

    Family Dollar Stores Of Mississippi LLC

    New York, NY
    3 days ago
  •  ...difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to... 
    Suggested
    Hourly pay

    Dormont Manufacturing Company

    New York, NY
    5 days ago
  •  ...TJX Companies, HomeGoods store, seeks a customer-facing associate in Clearwater, FL. The role focuses on delivering a highly satisfying customer experience, maintaining a clean, organized store, and supporting store operations. You may cross-train in multiple areas to... 
    Suggested

    Dormont Manufacturing Company

    New York, NY
    5 days ago
  • $20 - $25 per hour

    TraxNYC is one of New York City’s leading custom jewelry houses, serving global clientele...  ...to help us elevate our customer experience and internal operations. The Role We’re hiring a Customer Service & Operations Specialist — someone who does far more than just answer... 

    TraxNYC Corp

    New York, NY
    5 days ago
  • $21 - $25 per hour

    About the Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, and client services. As a Customer Experience Specialist, you are goal-oriented... 
    Hourly pay
    Full time
    Flexible hours
    Afternoon shift

    The RealReal

    New York, NY
    5 days ago
  •  ...Sherwin-Williams in Egg Harbor Township, NJ is seeking a Customer Service Specialist. This role is crucial to enhance customer satisfaction while...  ...Driver's License, and be able to lift up to 50 lbs. Experience in retail or customer service is preferred. Various skills... 

    Sherwin-Williams

    Egg Harbor, NJ
    1 day ago
  •  ...Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY Upway is a fast-growing startup building the world's largest e-commerce site...  ...a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes... 
    Full time
    Immediate start

    Upway

    New York, NY
    2 days ago
  • Fifth Avenue Co. in New York, NY is looking for a motivated Customer Service & Sales Representative to join our team. This position is ideal for someone enthusiastic about solving problems and assisting customers through excellent service and sales execution. The successful... 

    Fifth Avenue Co.

    New York, NY
    4 days ago
  • MCI is seeking a remote Customer Service Representative to support customer service, technical support, and sales interactions. The role...  ...and selling products, ensuring a best-in-class customer experience. Qualified candidates should possess excellent communication skills... 
    Remote job

    MCI

    New York, NY
    1 day ago
  • $19 - $23 per hour

    Turn Smiles Into Sales — Join Diamond Braces as a Sales & Customer Experience Specialist Who We Are At Diamond Braces, we don’t just straighten teeth—we change lives. We’re one of the fastest-growing orthodontic organizations in the country, offering affordable care with... 
    Full time
    Work at office
    Local area
    Afternoon shift

    Diamond Braces

    New York, NY
    3 days ago
  • A leading electric vehicle company in New York seeks a Tesla Advisor to enhance customer experience and facilitate sales in the showroom. Successful candidates will have strong customer service and sales backgrounds, excellent communication skills, and a passion for sustainable... 
    Part time
    Weekend work
    Afternoon shift

    Tesla Motors, Inc.

    New York, NY
    4 days ago
  • Responsibilities Effectively serve all customer needs and process inquiries in a courteous, friendly and timely manner Provide all...  ...and sales Requirements High school education or equivalent experience Sales and Customer Service experience preferred Committed to... 
    Weekend work
    Afternoon shift

    shipleyenergy

    New York, NY
    3 days ago
  • $18.68 - $31.14 per hour

    M&T Bank is seeking a Teller in Pennsylvania to enhance the branch customer experience through effective sales, service, and digital engagement. You'll be responsible for educating customers about Consumer and Business Banking solutions and proactively providing exceptional... 
    Hourly pay

    M&T Bank

    New York, NY
    5 days ago
  • A plumbing service provider is seeking a Customer Service & Sales Representative for a full-time remote position. The role involves answering...  .... Ideal candidates will have over 3 years of customer service experience, strong communication skills, and the ability to multitask.... 
    Remote job
    Full time
    Flexible hours

    School Result

    New York, NY
    5 days ago
  • $50k - $53.5k

    Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY Department: Operations Employment Type: Full Time Location: New York Compensation...  ...a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes... 
    Full time
    Immediate start

    Upway

    New York, NY
    5 days ago
  • $50k - $52k

     ...Sales Coordinator Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer...  .... The ideal candidate will have outstanding interpersonal and customer service skills, have a drive to learn and the ability to perform... 
    Contract work
    Work experience placement
    Work at office
    Remote work
    3 days per week

    Intersection

    New York, NY
    4 days ago
  • $18.68 - $31.14 per hour

     ...seeking a Teller who is responsible for providing exceptional customer service and resolving customer problems in a timely manner. You...  ...will have a high school diploma or GED and at least 1-year experience in retail sales or customer service. Strong communication skills... 
    Hourly pay

    Dormont Manufacturing Company

    New York, NY
    5 days ago
  • $17 per hour

     ...Marketing), you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where...  ...Engaging with hotel guests at desk locations and providing elevated customer service. Scheduling sales presentations and managing customer... 
    Hourly pay
    Local area
    Worldwide
    Relocation package
    Flexible hours

    Aimwel

    New York, NY
    22 hours ago
  •  ...Rentokil is seeking a Customer Service Representative to be the first point of contact, delivering courteous, knowledgeable support...  ...supporting Sales and Service teams. The role emphasizes accuracy, teamwork, and delivering a positive customer experience. #J-18808-Ljbffr... 

    Rentokil Inc

    New York, NY
    2 days ago
  •  ...Job Title: Member Success Specialist - Medicaid & MLTC Location: Manhattan, NY 10004...  ...Summary: Client is looking for a Customer Success Specialist who will support members...  ...communication skills, customer service experience, and the ability to collaborate with... 
    Shift work

    Integrated Resources

    New York, NY
    1 day ago
  • $15 per hour

     ...ambitious projects and fast‑moving careers. Job Overview As a Customer Service Specialist supporting HSN, you will answer inbound customer calls,...  ...products on each customer interaction. Personalize the experience for each caller, including confirming refunds, taking... 
    Hourly pay
    Local area
    Remote work
    Work from home
    Shift work
    Weekend work

    QVC

    New York, NY
    4 days ago
  •  ...Dormont Manufacturing Co is looking for a Customer Service Associate to enhance customer experiences in our store. Key responsibilities include assisting customers with inquiries, managing sales transactions, and maintaining store cleanliness. Ideal candidates will have... 

    Dormont Manufacturing Company

    New York, NY
    3 days ago
  •  ...Responsibilities Support customers via email, phone, and chat Handle a full range of customer queries in a solution-focused, customer...  ...Fluent in English (written & spoken) 1+ year customer support experience (email/chat/phone environment) Experience with Zendesk or similar... 
    Weekend work

    Jobtailor

    New York, NY
    1 day ago
  •  ...the Role Polymarket is reinventing what frontline support looks like, and our goal is simple: build the world's best customer experience. CX Specialists are not ticket-closers. They’re the owners of our customer experience. You’ll handle the real, day-to-day work of supporting... 

    Polymarket

    New York, NY
    1 day ago
  • $80.4k - $104.9k

     ...Interviewing Guide to learn how to ace our interview process. About The Role The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the... 
    Flexible hours

    Twitch

    New York, NY
    4 days ago
  •  ...Join Our Team as a Bilingual Customer Service Specialist, Spanish/English (Voice and Chat)! Provide customer support in multiple languages through...  ...: Work closely with your team to enhance the customer experience. Improve Processes: Offer feedback to refine our service... 
    Permanent employment
    Immediate start
    Remote work
    Work from home

    TalentPop App

    New York, NY
    2 days ago
  •  ...Role Description The Customer Service Specialist is a full‑time, on‑site role based in Elmwood Park, NJ. This role is responsible for responding...  ...Customer Service, Customer Support, and Customer Experience capabilities. Ability to maintain high Customer Satisfaction... 
    Full time
    Work at office

    Paige Packaging Inc

    New York, NY
    5 days ago
  •  ...Achieve is seeking a dedicated and experienced Retention Specialist to join our Customer Success Team. This is a highly competitive opportunity...  ...critical thinking, problem-solving abilities, and hands‑on experience in call center, retention, collections, or roles . In... 
    Hourly pay
    Full time
    Remote work
    Work from home
    Monday to Friday
    Flexible hours
    Shift work
    Weekday work

    Achieve Test Prep

    New York, NY
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience Specialist. Be the first to apply!