Customer Success Specialist

Customer Success Specialist

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities.

The Customer Success Specialist will mentor and coach team members for success with meeting stated business and individual key performance indicators. Will work closely with Customer Service Leadership and support teams such as Development and Learning and Customer Experience to assist the supervisor in leading the team to deliver outstanding customer service for the entire customer base. Handles all customer requests for assistance via telephone, email, web, chat, or face to face interactions. Resolve customer inquiries or complaints on products, services, or billing issues. May perform other administrative functions for the department.

High school diploma or equivalent 2 years of customer service experience – required 2 years in telecommunications – preferred 2 years of leadership experience - preferred

We Offer a Competitive Compensation Package that Includes: Base hourly pay rate + uncapped commission World class 401(k) – up to 8% company contribution Medical, dental, vision, and life insurance with company subsidies Up to 3 weeks of PTO and up to 9 paid holidays

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at View phone number on click.appcast.io or View email address on click.appcast.io. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.