Studio Experience Lead - 14th & U, DC

[solidcore] is looking for an energetic, outgoing, and personable individual to join our team as a full-time Studio Experience Lead (SEL). This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Studio Experience Leads contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints. \n You will be responsible for:

STUDIO & CLIENT EXPERIENCE

* Owning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for coming * Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs. * Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account management * Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction * Reviewing and responding to client feedback; responding to client concerns promptly and effectively * Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns

BRAND CONSISTENCY/MANAGEMENT

* Reporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously clean * Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed * Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions * Quickly addressing any maintenance or equipment issues that are visible to clients * Alerting coaches about client milestones and setting up the celebration board

SALES

* Educating clients on the best membership option to optimize their personal goals, lifestyle, and preferences; owning membership conversation rate and membership mix within the studio * Delivering revenue and sales targets; managing outreach and follow up for client leads within [solidcore]'s sales platform, phone, and/or email to meet monthly sales quota * Maximizing in-studio revenue through proactive client engagement and follow-up

• Following up with client lists in Axle to meet monthly sales targets
• If applicable, and based on the needs of the business, hiring, training, and

managing a team of part-time core crew; developing core crew talent with direct accountability to their overall performance

COACHING

* Coaching [solidcore] classes with a set quota of 5 classes/week (dictated by business needs); consistently meeting brand expectations while serving as an exemplary coach to part-time staff What we need from you:

• High school education, some college preferred
• This is a permanent, non-exempt, full-time position with an expected 40 hours

per week (including classes coached).

• Ability to lift up to 30 pounds and walk through all areas of the studio
• Ability to work a flexible schedule that meets the needs of the business,

including mornings, evenings, holidays, weekends, and closing hours What skills & experience you'll bring to us:

• Excellent interpersonal and communication skills
• Outstanding customer service skills
• Strong organizational skills and careful attention to detail
• Must be willing to initiate tasks and perform duties without direction
• Ability to stand for long durations of time
• 2+ years sales and/or customer service experience preferred
• 1+ years coaching experience preferred
• MBO experience preferred
• Demonstrated leadership and/or team management experience preferred
• Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits:

• Compensation: $26.20-$30.29 hourly
• Bonus eligibility based on performance
• Monthly cell phone stipend
• 401k with employer match
• Health, dental, & vision insurance
• Flexible PTO
• Free drop in classes at [solidcore]
• And MORE

\n