IT Systems Analyst

Role Summary

AAA Parking is seeking a hands on IT Systems Analyst with strong Systems Administration and Helpdesk Support experience to support both our in office users and cloud based business systems. This role blends IT operations, user support, system analysis, and business systems integration.

The ideal candidate has experience serving as an IT Systems Administrator and Tier 1/2 Helpdesk resource in an office environment, while also supporting enterprise SaaS platforms such as Sage Intacct, Salesforce, and Microsoft 365. This role requires strong technical troubleshooting skills, knowledge of identity and access management (Entra ID/SSO), SQL proficiency, and the ability to bridge technical systems with business needs

Core Responsibilities

IT Systems Administration & End User Support

• Serve as the first point of contact for in office users for technical support, system access, and permissions across Accounting, HR, Operations, and IT
• Provide Tier 1 and Tier 2 helpdesk support, including hardware, software, network, and SaaS troubleshooting
• Manage Microsoft 365 user administration, including provisioning/deprovisioning accounts, license management, and mailbox configuration
• Administer Microsoft Entra ID (Azure AD), including:
  • Single Sign On (SSO) configuration
  • Enterprise application management
  • User/group management
  • Conditional Access policy configuration and enforcement
  • Troubleshoot authentication, MFA, and identity-related issues
• Escalate complex infrastructure or vendor related issues as needed
• Support onboarding/offboarding processes, including device setup and system access

Business Analysis & Application Support

• Support and administer key business systems including:
  • Sage Intacct
  • Salesforce
  • Other integrated SaaS platforms
• Maintain user roles, permissions, and security across systems
• Understand and support data flows between ERP, CRM, payroll, and operational systems
• Troubleshoot integration and synchronization issues between business platforms
• Assist with system configuration, enhancements, and optimization
• Support accounting and payroll SaaS applications and user access controls

Data, Reporting & Technical Analysis

• Utilize SQL to query databases, validate data, troubleshoot discrepancies, and support reporting needs
• Use advanced Excel (pivot tables, lookups, formulas, data validation) for data analysis and reconciliation
• Validate data accuracy across integrated systems
• Assist departments with report generation and data exports
• Identify root causes of data or workflow inconsistencies

Project Coordination & System Improvements

• Assist with ERP implementations, upgrades, and system rollouts (including Sage Intacct go live support)
• Coordinate with internal stakeholders and third party vendors
• Track project tasks and ensure alignment across departments
• Participate in testing (UAT), system validation, and post deployment support
• Support ongoing SaaS ecosystem management (Microsoft 365, AWS hosted tools, and integrated platforms)

Required Qualifications

• two through four years of experience in a hybrid IT Systems Analyst, Systems Administrator, or IT Support role (or 4+ years equivalent experience)
• Demonstrated experience providing in-office IT support and helpdesk services
• Experience managing Microsoft 365 users and licensing
• Hands on experience with Microsoft Entra ID including:
  • SSO configuration
  • Enterprise application management
  • Conditional Access policies
• Working knowledge of SQL for querying and troubleshooting
• Strong Excel skills for data analysis and reporting
• Experience supporting ERP and CRM systems (Sage Intacct, Salesforce, or similar)
• Understanding of SaaS system integrations and data flows
• Strong troubleshooting and root cause analysis skills
• Excellent communication skills with the ability to support nontechnical users
• Strong organizational and documentation skills
• Ability to work independently in a lean, high trust environment

Preferred Qualifications

• Experience supporting SaaS applications in a live production environment
• Exposure to API driven integrations or middleware platforms
• Familiarity with AWS hosted environments
• Experience supporting accounting, payroll, and HR SaaS applications
• Experience participating in ERP implementations or major system migrations