Logistics Innovation Project Specialist (EM7174)

Logistics Innovation Project Specialist

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.

The Logistics Innovation Project Specialist plays a central role in Samsung SDS America's SL Consulting Group, supporting the full lifecycle of logistics business from pre-sales proposal and solution design through system/operational setup, stabilization, ongoing improvement, and client support. This position acts as the key bridge between logistics operations, IT systems (WMS/TMS), and customer stakeholders, driving continuous innovation through process optimization, system enhancement, and AI-powered automation tools.

Key Responsibilities:

1. Proposal & Business Development

• Conduct on-site warehouse assessments and As-Is analysis for customer proposals, identifying operational pain points and inefficiencies based on raw data from current operations.
• Develop To-Be logistics models based on identified pain points, translating findings into actionable win strategies and a compelling proposal storyline (As-Is & To-Be, success case references, KPI/SLA frameworks).
• Lead end-to-end proposal development for open bidding and client-requested RFPs/RFQs, including complete proposal decks, process flowcharts, and solution overviews tailored to each customer's logistics requirements.
• Develop and present Master Plans for Key Account Management (KAM) customers, supporting long-term business retention and expansion strategies in collaboration with sales and executive leadership.
• Conduct pre-analysis and solution design for new business initiatives, defining setup WBS, pre-execution requirements, and detailed operational solutions aligned with company strategy.
• Compile and apply Best Practice (BP) case studies across regions and business units, maintaining a reference library of outstanding operational practices for use in proposals and cross-business improvement initiatives.
• Participate in customer meetings, workshops, and regional strategy execution (e.g., GLC operational framework review and capability development) in alignment with company-defined directives.
• Support on-site customer visits for ongoing accounts, providing operational status reviews, data-driven directional consulting, and needs assessment in coordination with account teams.
• Research industry trends and emerging logistics technologies (e.g., automation, AI-driven routing, real-time visibility platforms) to strengthen Samsung SDS's competitive positioning and value proposition in proposals.
• Leverage AI-powered analytics tools (demand forecasting, transportation routing optimization, warehouse slotting, scenario simulation) to enhance solution design quality and accelerate proposal development.
• Build cost models for warehousing, transportation, and technology; validate operational viability through SOP drafts, simulations, and facility walk-throughs in coordination with operations and engineering teams.

2. Operation, System & Settlement Setup / Stabilization

• Lead end-to-end operational setup for newly awarded business: plan and execute setup WBS from contract award through Go-Live, covering facility lease, infrastructure, staffing, equipment, process design, SOP creation, and QA frameworks.
• Drive operational stabilization for 24 weeks post Go-Live through on-site training, real-time troubleshooting, and process monitoring until all operational workflows run without disruption.
• Configure and implement WMS/TMS system modules (Cello) in collaboration with the development team, executing system setup WBS from award to system Go-Live, and driving 24 weeks of system stabilization through on-site training and issue resolution.
• Set up and stabilize settlement systems (Cello modules) from Go-Live through the first two billing cycles, ensuring accurate and timely settlement processing with no closing-period issues.
• Design and maintain Contingency Plans (manual operation SOPs) to ensure business continuity during planned system maintenance, unexpected outages, or other system-unavailable scenarios.

3. Training & User Enablement

• Deliver regular operation and system training sessions to operations leaders and functional staff (target: monthly for Key Accounts), covering current SOPs and system workflows; conduct ad-hoc training upon leadership transitions.
• Train operation site PICs on resolving WMS/TMS system issues through the SR (Service Request) process; provide ad-hoc system issue resolution education to minimize downtime and dependency on escalation.
• Develop, maintain, and standardize SOPs, settlement training materials, and issue resolution guides; conduct regular settlement training sessions to minimize billing errors and month-end closing issues.
• Ensure operations leaders cascade training to their respective functional teams (operations, system, settlement) and maintain a continuous learning environment across all site personnel.

4. Improvement & Innovation

• Identify and resolve operational bottlenecks across infrastructure, labor, equipment, KPIs, process flows, warehouse layout, capacity, productivity, and cost providing consulting solutions and executing improvement initiatives.
• Develop and implement automation tools (Excel, Google Sheets, etc.) for manual operational tasks not yet covered by WMS/TMS system, streamlining repetitive workflows and improving data accuracy.
• Design and implement end-to-end Visibility tools (procurement, origin transport, ocean/air freight, drayage, transloading, raw material WH, production, FG WH, OTR), delivering real-time supply chain transparency to stakeholders.
• Diagnose WMS/TMS system issues (document transmission errors, data discrepancies, etc.), align with the development team on root cause analysis, and drive timely resolution to ensure uninterrupted operations.
• Manage new system feature development requests: write functional requirement documents, register SRs, coordinate development testing, apply to production servers, create SOPs, and train users through to stabilization.
• Drive business efficiency through AI automation tools; maintain quarterly updates to SDSA warehouse master data (Cello SVM) including operational status, facility type, lease terms, and rental costs across all managed sites.

5. Ongoing Operations, System & Settlement Support

• Provide ad-hoc on-site operational support when site teams face resource shortages, including direct assistance with operations execution, inventory counts, and system operation tasks.
• Step in to resolve WMS/TMS system errors and issues that site teams cannot resolve through standard SR processes; identify and address root causes to prevent recurrence and maintain uninterrupted operations.
• Resolve settlement system errors and closing issues that cannot be handled by site settlement teams; collaborate with development to fix root causes and ensure accurate, on-time billing and month-end closing.

6. Cross-Functional Collaboration & Stakeholder Engagement

• Act as the primary liaison between logistics operations, IT developers, business analysts, finance teams, and external vendors, ensuring seamless communication and alignment across all workstreams.
• Support customer onboarding projects by tailoring WMS/TMS configurations to meet client-specific logistics requirements; participate in customer site visits to assess operational status and provide data-driven consulting direction.
• Lead regular project reviews, system health checks, settlement improvement meetings, and KPI performance discussions with internal stakeholders and client teams to drive continuous business retention and expansion.