District Manager

Job title - District Manager


Shift - 1st shift


Client - Extra Space Storage


Salary - $95,000/annually - $111,000/annually


Location - Honolulu, HI 96826

Job description:

Must-Haves:

• 6+ years of multi-unit Operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 10+ stores.
• Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences.
• Experience with controllable expenses and management of expenses.
• Longevity in position
• Travel Up to 40% of the time

Nice-To-Haves:

• Bachelor's degree preferred.
• Local candidate is ideal. We will provide relocation if needed.

Job Description:


Are you passionate about teamwork and developing top talent? Do you like to lead and drive innovation with your team in order to achieve great results? we offer a great company culture without the retail hours!


We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We're an S&P 500 company that hasn't stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with us and find out why so many of our employees recommend us as a great place to work.


Qualifications:

• 6+ years of multi-unit operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 10+ stores.
• An integrity-focused individual with excellent leadership, interpersonal, communication, and problem-solving skills.
• Bachelor's degree preferred.

Leadership:

• Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences.
• Solicits customer feedback and follows up on customer service issues.
• Partner effectively with team members and other leaders to achieve goals and successfully implement business initiatives. Serve as a resource to provide expertise on various operational and customer-related items.
• Grow a portfolio of successful stores by learning the market and developing and executing district-level strategies to achieve goals specific to each store's unique strengths and opportunities.

Essential Duties:

• Management of rental rates, discounts, Customer Protection Plan, and other income sources.
• Watch controllable expenses to provide the highest R.O.I. for each store.
• Performs semi-annual audits and facility checklists, submits findings to division office, and ensures follow-up on any necessary action.
• Utilizes management information tools and analyzes financial reports / P&L; addresses trends and issues in district performance.
• Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing.

Screening Questions:

• Provide an example of when you personally developed someone.
• How would your team describe your leadership style
• Best part of being a DM.
• Please give an example of how you handled a situation that involved someone that was struggling.
• How have you used the P&L or other metrics to help your teams be successful?

Interview Steps:

• Recruiter - Phone Screen (15 - 30 minutes)
• Division Vice President Interview - Microsoft Teams (30 minutes)
• Sr District Manager - Microsoft Teams (30 minutes)
• Employee Experience Manager - Microsoft Teams (30 Minutes)
• Division Learning Manager - Microsoft Teams (30 Minutes)
• Market Assessment + Behavioral Assessments
• Peer Division Vice President - Microsoft Teams (30 Minutes)
• SVP Operations - Microsoft Teams (45 Minutes)