Guest Service Ambassador (Front Desk Agent) - Island Oaks RV Resort

Night Auditor / Resort Guest Services Ambassador

Island Oaks RV Resort & Tiny Homes | Glen St. Mary, Florida

Island Oaks RV Resort & Tiny Homes is seeking a hospitality-driven, highly motivated Night Auditor / Resort Guest Services Ambassador to join our team. This unique role combines front desk operations, night audit responsibilities, guest relations, gatehouse operations, and resort ambassador duties to ensure every guest enjoys an exceptional stay.

The Night Auditor / Resort Guest Services Ambassador serves as one of the primary points of contact for guests staying in our RV sites, tiny homes, cottages, and glamping accommodations. This position is responsible for delivering outstanding guest service, completing overnight accounting procedures, assisting with guest arrivals and departures, monitoring resort operations, conducting routine property rounds, and supporting a safe, welcoming, and well-maintained resort environment.

The ideal candidate enjoys engaging with people, thrives in a fast-paced hospitality setting, and is committed to creating memorable experiences for guests while maintaining operational excellence.

Island Oaks team members are expected to deliver exceptional hospitality by:

• Making eye contact and acknowledging guests promptly.
• Greeting guests with a genuine smile and positive attitude.
• Using guest names appropriately whenever possible.
• Building rapport through meaningful guest interactions.
• Anticipating guest needs and offering assistance proactively.
• Taking ownership of guest concerns and following through to resolution.
• Demonstrating a "Can Do" attitude in every interaction.
• Creating memorable experiences that encourage guests to return.

Qualifications:

• High School Diploma or equivalent.
• Minimum one (1) year of hospitality, hotel, resort, vacation rental, campground, RV resort, guest services, customer service, or front desk experience.
• Strong verbal and written communication skills.
• Exceptional guest service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and within a team environment.
• Basic computer skills and ability to learn resort operating systems.
• Cash handling and payment processing experience.
• Valid U.S. Driver's License.
• Ability to safely operate golf carts and company vehicles.
• Ability to work flexible schedules including days, evenings, weekends, holidays, and overnight shifts.
• Ability to remain calm and professional in high-pressure situations.

Physical Requirements:

• Ability to stand, walk, sit, bend, kneel, stoop, reach, and move throughout the property for extended periods.
• Ability to patrol the resort via golf cart and on foot.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to lift, carry, push, or pull up to 30 pounds.
• Ability to use computers, telephones, radios, mobile devices, and other office equipment.
• Ability to work overnight, evening, weekend, and holiday shifts as scheduled.

Benefits:

• Medical, Dental, Vision, Life, and Disability Insurance
• Paid Time Off
• Employee Resort Stay Discounts
• Food & Beverage Discounts
• Team Member Recognition Programs
• Career Growth & Development Opportunities
• Win From Within Culture
• A fun, hospitality-focused work environment

About NDM Hospitality:

NDM Hospitality is a family-owned hospitality company dedicated to delivering exceptional guest experiences through innovative vacation rental, resort, and hospitality operations. Our vision is simple: to combine the comfort and space of a vacation home with the quality, service, and consistency of a world-class resort.

NDM Hospitality is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.