Trading Operations Associate

Trading Operations AssociateWelcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives.Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.What you'll do: Are you passionate about financial markets and providing exceptional service? NinjaTrader is seeking a Trading Operations Associate to join our dynamic Trade Desk, Operations, and Risk Management teams. In this role, you'll support our brokerage customers with trade-related assistance through world-class, timely email and phone communication. We're looking for a detail-oriented, tech-savvy team player who thrives in both fast-paced and slower market environments.In this role you will:Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasksPerform key back-office functions such as trade allocations, treasury processing, and trading platform setupMonitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checksAssist with contract expiration monitoring and post-trade allocation supportCollaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer SupportDeliver outstanding customer service by troubleshooting issues and resolving inquiries in real timeSupport strategic projects and take on additional responsibilities as neededMaintain a high level of accuracy while multitasking in a high-pressure environmentWhat you'll need:Must have worked in your current NinjaTrader position for at least 6 monthsBachelor's degree in Finance or related field (preferred)Strong technical aptitude and ability to troubleshoot client-side software/computer issuesExcellent written and verbal communication skillsComfortable learning and working with proprietary trading softwareHighly organized and detail-oriented with a proactive mindsetStrong team player with a positive attitude and eagerness to learnWillingness to work alternate shifts as neededFlexibility to work mid or overnight shifts, including holidays, as neededAbility to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch)Availability to support weekend coverage as neededBonus points for:Passion for financial markets and tradingPrior experience in a trading operations or trade support roleKnowledge of CQG trading platformAdvanced Excel skills and proficiency with Microsoft Office SuiteCompensation: The salary range for this role will be up to $60,000.00 USD. In addition, this position will also receive an annual target bonus of 6%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. All offered compensation will be based on assessed experience and is subject to change at the offer stage. Location: This role is based in Chicago, IL. Remote: This is a 4x10 weekend-inclusive role supporting our 24/7 trading operations. The regularly scheduled shift is Saturday through Tuesday, 8:00 AM – 6:30 PM Central. During the initial training period, you'll work standard business hours (Monday through Friday), then transition to the Saturday–Tuesday schedule once training is complete.For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:20 additional flex remote days annually5 Company Wide Office-Optional weeks tied to major holidaysOur Core Benefits Include:Generous PTO7 Paid Holidays Annually + 5 Conditional Holidays Annually1 Service Day Annually401k with 3.5% Company MatchPaid Parental Bonding LeaveHealth, Vision, Dental CoverageLife and Disability Insurance Covered 100% by NinjaTraderWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.