Service Desk Lead — Automation & Incident Management

Accenture

Accenture Federal Services in the United States is seeking a Service Desk Lead to guide a front‑line IT operations team across Tier 1 and Tier 1.5 within a secure ITSM environment. The desk is split between Reston and Lorton, VA, where you will mentor technicians, refine processes, and drive automation to scale service without sacrificing velocity or quality. You will own queue health, SLA adherence, and incident response, coordinating with cybersecurity, engineering, and mission teams. #J-18808-Ljbffr Accenture Federal Services

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Vacancy posted 3 days ago

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