Printer Support Technician

Job Description

Job Description

Major document management company seeks a Printer Support Technician to support maintenance of copier/duplicator/scanner office equipment for the client site.

This position will involve some travel to multiple sites in the Richmond, VA area to support additional devices.

ESSENTIAL FUNCTIONS:

• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required (Xerox and 3rd party)
• Utilize Xerox web-based applications as required to include Service Call Handling
• Accurate call reporting on Equipment in Xerox designated systems
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
• Monitor/apply current software updates/patches 
• On site contact for remote solve resolutions requiring technical expertise
• Perform remote device monitoring and remote solve (Xerox Device Management)
  

SKILLS:

• Lift and move up to 50 pounds
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• 1-2 years relevant experience resolving customer and equipment printing issues
  

EDUCATION: Minimum High School diploma or equivalent

About A+
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting!
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.

Company Description

About A+\r\nSince being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.\r\nWhether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting!\r\nA+ Consulting holds certifications as a Small Business and Minority Business Enterprise.