Mental Health Coordinator- Psych Consult

Mental Health Coordinator- Psych Consult (Emergency)

Department: Psychiatric Consult (MHAT)

Location: Children's Medical Center Dallas: 1935 Medical District Drive, Dallas, TX 75235

Shift: Days; Full time 36 hours per week; 3-12 hour shifts; Sunday, Monday, Tuesday, 6:00 AM-6:30 PM

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

The Mental Health Coordinator is a member of the Psychiatry Consult multi-disciplinary team providing care and support to patients and their families with mental health concerns. This position primarily works in the Emergency Department (ED), assisting the ED Clinical Therapists and the ED team in providing patient and family support. Responsibilities include locating placement and coordinating patient transfers, arrangement of outpatient follow up care, assisting families with accessing follow up care, and supporting the implementation of patient care plans. Communication across teams and with patients and families is an essential aspect of this position.

Responsibilities

• Optimizes the ED Clinical Therapists productivity by providing clerical support to the ED Clinical Therapists as well as patient/family psychosocial support.
• Performs clerical functions including the management of phone lines, faxing, documentation of information received by phone or fax, retrieval of medical records, scanning of documents, and other clerical functions not listed.
• Assists with the coordination and management of treatment plans with the patient and the family regarding follow up plans, home care and safety planning (as training allows), community resources/entities, and transitions to other facilities or organizations.
• Manages confidential patient information and ensures compliant and accurate management of records.
• Functions as a point of contact for the department; responsible for the professional and timely response to calls, messages, and the forwarding of communications to the responsible party.
• Continually communicates with patients and families, multidisciplinary team members, and outside agencies to facilitate the coordination of clinical activities and to enhance the effect of a seamless transition from one level of care to another across the continuum.
• Builds therapeutic and trusting relationships with patients, families, and caregivers through effective communication and listening skills.
• Works collaboratively with others to define and study areas of inefficiency and participate in process improvement projects.
• Increases quality, efficiency and patient satisfaction in related areas.
• Collects, completes and submits data/reports in a timely manner.
• Maintains knowledge of community resources and capacities to facilitate patient transitions of care.
• Remains current on clinical advancements related to primary patient population.
• Proactively seeks to understand areas/roles outside of immediate area/role within department.
• Performs other duties as assigned.

How You'll Be Successful

WORK EXPERIENCE

• At least 2 years relevant experience, preferably in a healthcare or service environment required

EDUCATION

• Four-year Bachelor's degree or equivalent experience required
• Graduate or professional work or advanced degree; or equivalent experience Master's degree in Counseling or a related field preferred

LICENSES AND CERTIFICATIONS

• Basic Life Support for Healthcare Providers from the American Heart Association required upon hire

JOB PROFILE

• Has established skills to perform a range of day-to-day activities
• Understands how own duties relate to others in the team and has an awareness of how the team integrates with others
• Manages own workload by applying an understanding of team priorities; may provide assistance to less experienced colleagues
• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
• Impacts own team through the quality of the service or information provided; Follows standardized procedures and practices and receives regular but moderate supervision and guidance
• Uses foundational communication skills to exchange straightforward information

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits – How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.